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Photoshop: CS5 keeps crashing on XP

My Photoshop CS5 keeps crashing. I've had it for a couple of weeks, and it worked beautifully until three days ago. I am running Windows XP, and I generally enter Photoshop via Camera Raw. I don't know how to copy the technical report. I did some internet research. I deleted the preferences. I tried contacting live help, but they sent me here. I attempted to schedule a callback, but it says not available. Not sure where to go next.
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  • Hello, could you give us more info about your version of Photoshop.
    Its version, the SP of XP you are using, amount of RAM, Videocard, videocard driver version
    You can go to help>system info, and copy*paste it here.
    Is Photoshop up to date? http://blogs.adobe.com/crawlspace/201...
    Are you running third party plug-ins?
    Did something change on your system three days ago?
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  • Jeffrey Tranberry (Chief Customer Advocate) November 17, 2011 12:53
    Try this first: Keeping Photoshop Up-To-Date: http://adobe.ly/PS-Up-To-Date

    XP is also notorious for not having the latest video card drivers. Determine what video card you have and go directly to the manufacturers website (nVidia or ATI/AMD) and download the latest driver. GPU and OpenGL support | Photoshop CS4, CS5: http://adobe.ly/OpenGL

    It may also help if we can could see your Photoshop System Info:

    Launch Photoshop. Choose Help>System Info...

    Note: Photoshop System Info contains and etry with your serial number. Remove the entry prior to posting your System Info on this public forum.
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  • Yes, I updated yesterday as one of the possible fixes. Crashed again afterwards.

    I don't think I am running third party plug ins. Not intentionally anyway.

    I have Photoshop CS5 Extended.

    I don't know how much RAM. I did have additional RAM added a year ago. Not sure how to find out what videocard driver I have, but will look for that.

    System Info:

    Adobe Photoshop Version: 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch]) x32
    Operating System: Windows XP 32-bit
    Version: 5.1 Service Pack 3
    System architecture: Intel CPU Family:15, Model:4, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3
    Physical processor count: 2
    Processor speed: 2793 MHz
    Built-in memory: 2294 MB
    Free memory: 1323 MB
    Memory available to Photoshop: 1567 MB
    Memory used by Photoshop: 70 %
    Image tile size: 128K
    Image cache levels: 4
    Display: 1
    Display Bounds:= top: 0, left: 0, bottom: 1080, right: 1920
    Video Card Number: 1
    Video Card: Intel(R) 82945G Express Chipset Family
    Driver Version: 6.14.10.4299
    Driver Date: 20050406074628.000000-000
    Video Card Driver: ialmrnt5.dll
    Video Mode: 1920 x 1080 x 4294967296 colors
    Video Card Caption: Intel(R) 82945G Express Chipset Family
    Video Card Memory: 224 MB
    Video Card Number: 1
    Video Card: Intel(R) 82945G Express Chipset Family
    Driver Version: 6.14.10.4299
    Driver Date: 20050406074628.000000-000
    Video Card Driver: ialmrnt5.dll
    Video Mode: 1920 x 1080 x 4294967296 colors
    Video Card Caption: Intel(R) 82945G Express Chipset Family
    Video Card Memory: 224 MB
    Serial number (omitted)
    Application folder: C:\Program Files\Adobe\Adobe Photoshop CS5.1\
    Temporary file path: C:\DOCUME~1\STEPHA~1\LOCALS~1\Temp\
    Photoshop scratch has async I/O enabled
    Scratch volume(s):
    Startup, 74.5G, 26.4G free
    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS5.1\Plug-ins\
    Additional Plug-ins folder: not set

    Installed components:
    A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
    ACE.dll ACE 2010/12/13-23:37:10 64.449933 64.449933
    adbeape.dll Adobe APE 2011/01/17-12:03:36 64.452786 64.452786
    AdobeLinguistic.dll Adobe Linguisitc Library 5.0.0
    AdobeOwl.dll Adobe Owl 2010/06/03-13:43:23 3.0.93 61.433187
    AdobeOwlCanvas.dll Adobe Owl Canvas 3.0.68 61.2954
    AdobePDFL.dll PDFL 2010/12/13-23:37:10 64.341419 64.341419
    AdobePIP.dll Adobe Product Improvement Program 5.5.0.1265
    AdobeXMP.dll Adobe XMP Core 5.0 64.140949
    AdobeXMPFiles.dll Adobe XMP Files 5.0 64.140949
    AdobeXMPScript.dll Adobe XMP Script 5.0 64.140949
    adobe_caps.dll Adobe CAPS 4,0,42,0
    adobe_OOBE_Launcher.dll Adobe OOBE Launcher 2.0.0.36 (BuildVersion: 2.0; BuildDate: Mon Jan 24 2011 21:49:00) 1.000000
    AFlame.dll AFlame 2011/01/10-23:33:35 64.444140 64.444140
    AFlamingo.dll AFlamingo 2011/01/10-23:33:35 64.436825 64.436825
    AGM.dll AGM 2010/12/13-23:37:10 64.449933 64.449933
    ahclient.dll AdobeHelp Dynamic Link Library 1,6,0,20
    aif_core.dll AIF 2.0 53.422628
    aif_ogl.dll AIF 2.0 53.422628
    amtlib.dll AMTLib 4.0.0.21 (BuildVersion: 4.0; BuildDate: Mon Jan 24 2011 21:49:00) 1.000000
    amtservices.dll AMTServices 4.0.0.21 (BuildVersion: 4.0; BuildDate: Mon Jan 24 2011 21:49:00) 1.000000
    ARE.dll ARE 2010/12/13-23:37:10 64.449933 64.449933
    asneu.dll AsnEndUser Dynamic Link Library 1, 7, 0, 1
    AXE8SharedExpat.dll AXE8SharedExpat 2011/01/10-23:33:35 64.436825 64.436825
    AXEDOMCore.dll AXEDOMCore 2011/01/10-23:33:35 64.436825 64.436825
    Bib.dll BIB 2010/12/13-23:37:10 64.449933 64.449933
    BIBUtils.dll BIBUtils 2010/12/13-23:37:10 64.449933 64.449933
    boost_threads.dll DVA Product 5.0.0
    cg.dll NVIDIA Cg Runtime 2.0.0015
    cgGL.dll NVIDIA Cg Runtime 2.0.0015
    CoolType.dll CoolType 2010/12/13-23:37:10 64.449933 64.449933
    data_flow.dll AIF 2.0 53.422628
    dvaadameve.dll DVA Product 5.0.0
    dvacore.dll DVA Product 5.0.0
    dvaui.dll DVA Product 5.0.0
    ExtendScript.dll ExtendScript 2011/01/17-17:14:10 61.452840 61.452840
    FileInfo.dll Adobe XMP FileInfo 5.0 64.140949
    icucnv36.dll International Components for Unicode 2009/06/17-13:21:03 Build gtlib_main.9896
    icudt36.dll International Components for Unicode 2009/06/17-13:21:03 Build gtlib_main.9896
    image_flow.dll AIF 2.0 53.422628
    image_runtime.dll AIF 2.0 53.422628
    JP2KLib.dll JP2KLib 2010/12/13-23:37:10 64.181312 64.181312
    libeay32.dll The OpenSSL Toolkit 0.9.8g
    libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
    libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
    LogSession.dll LogSession 2.1.2.1263
    MPS.dll MPS 2010/12/13-23:37:10 64.450375 64.450375
    msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
    msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.6161
    msvcp71.dll Microsoft® Visual Studio .NET 7.10.3077.0
    msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
    msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.6161
    msvcr71.dll Microsoft® Visual Studio .NET 7.10.3052.4
    msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
    msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.6161
    pdfsettings.dll Adobe PDFSettings 1.04
    Photoshop.dll Adobe Photoshop CS5.1 CS5.1
    Plugin.dll Adobe Photoshop CS5 CS5
    PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (32 bit) 2.5.0.232
    PSArt.dll Adobe Photoshop CS5.1 CS5.1
    PSViews.dll Adobe Photoshop CS5.1 CS5.1
    SCCore.dll ScCore 2011/01/17-17:14:10 61.452840 61.452840
    shfolder.dll Microsoft(R) Windows (R) 2000 Operating System 5.50.4027.300
    ssleay32.dll The OpenSSL Toolkit 0.9.8g
    tbb.dll Threading Building Blocks 2, 1, 2009, 0201
    TfFontMgr.dll FontMgr 9.3.0.113
    TfKernel.dll Kernel 9.3.0.113
    TFKGEOM.dll Kernel Geom 9.3.0.113
    TFUGEOM.dll Adobe, UGeom© 9.3.0.113
    updaternotifications.dll Adobe Updater Notifications Library 2.0.0.15 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 2.0.0.15
    WRServices.dll WRServices Thursday January 21 2010 12:13:3 Build 0.11423 0.11423
    wu3d.dll U3D Writer 9.3.0.113

    Installed plug-ins:
    3D Studio 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Accented Edges 12.0
    ADM 3.11x01
    Angled Strokes 12.0
    Average 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Bas Relief 12.0
    BMP 12.0.2
    Camera Raw 6.5
    Chalk & Charcoal 12.0
    Charcoal 12.0
    Chrome 12.0
    Cineon 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Clouds 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Collada 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Color Halftone 12.0.2
    Colored Pencil 12.0
    CompuServe GIF 12.0.2
    Conté Crayon 12.0
    Craquelure 12.0
    Crop and Straighten Photos 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Crop and Straighten Photos Filter 12.0.2
    Crosshatch 12.0
    Crystallize 12.0.2
    Cutout 12.0
    Dark Strokes 12.0
    De-Interlace 12.0.2
    Dicom 12.0
    Difference Clouds 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Diffuse Glow 12.0
    Displace 12.0.2
    Dry Brush 12.0
    Eazel Acquire 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Embed Watermark 4.0
    Entropy 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Extrude 12.0.2
    FastCore Routines 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Fibers 12.0.2
    Film Grain 12.0
    Filter Gallery 12.0
    Fresco 12.0
    Glass 12.0
    Glowing Edges 12.0
    Google Earth 4 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Grain 12.0
    Graphic Pen 12.0
    Halftone Pattern 12.0
    HDRMergeUI 12.0
    IFF Format 12.0.2
    Ink Outlines 12.0
    JPEG 2000 2.0
    Kurtosis 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Lens Blur 12.0
    Lens Correction 12.0.2
    Lens Flare 12.0.2
    Lighting Effects 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Liquify 12.0.1
    Matlab Operation 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Maximum 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Mean 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Measurement Core 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Median 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Mezzotint 12.0.2
    Minimum 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    MMXCore Routines 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Mosaic Tiles 12.0
    Multiprocessor Support 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Neon Glow 12.0
    Note Paper 12.0
    NTSC Colors 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Ocean Ripple 12.0
    OpenEXR 12.0.2
    Paint Daubs 12.0
    Palette Knife 12.0
    Patchwork 12.0
    Paths to Illustrator 12.0.2
    PCX 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Photocopy 12.0
    Photoshop 3D Engine 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Picture Package Filter 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Pinch 12.0.2
    Pixar 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Plaster 12.0
    Plastic Wrap 12.0
    PNG 12.0.2
    Pointillize 12.0.2
    Polar Coordinates 12.0.2
    Portable Bit Map 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Poster Edges 12.0
    Radial Blur 12.0.2
    Radiance 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Range 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Read Watermark 4.0
    Reticulation 12.0
    Ripple 12.0.2
    Rough Pastels 12.0
    Save for Web & Devices 12.0
    ScriptingSupport 12.1
    Send Video Preview to Device 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Shear 12.0.2
    Skewness 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Smart Blur 12.0.2
    Smudge Stick 12.0
    Solarize 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Spatter 12.0
    Spherize 12.0.2
    Sponge 12.0
    Sprayed Strokes 12.0
    Stained Glass 12.0
    Stamp 12.0
    Standard Deviation 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Sumi-e 12.0
    Summation 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Targa 12.0.2
    Texturizer 12.0
    Tiles 12.0.2
    Torn Edges 12.0
    Twirl 12.0.2
    U3D 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Underpainting 12.0
    Vanishing Point 12.0
    Variance 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Variations 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Video Preview 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Water Paper 12.0
    Watercolor 12.0
    Wave 12.0.2
    Wavefront|OBJ 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    WIA Support 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    Wind 12.0.2
    Wireless Bitmap 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
    ZigZag 12.0.2
    Plug-ins that failed to load: NONE
    Flash:
    Mini Bridge
    Kuler
    Access CS Live
    CS Review
    Installed TWAIN devices: NONE
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  • Jeffrey Tranberry (Chief Customer Advocate) November 18, 2011 15:42
    Hi Stephanie,

    Yeah, the 3rd party angle looks clean.

    Did you try the step to restore your prefs? Try that first.

    Also, did you do any debugging for OpenGL/GPU? (i.e. turning off OpenGL drawing and restarting Photoshop?)

    Your video card looks a bit suspect.
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