Photoshop: Support scalable user interface UI for high resolution monitors

I'm using a high resolution monitor(2560x1600). As a result, all the the toolbar fonts and menu fonts are small and hard to see. I do not want to lower the screen resolution as this would defeat the purpose of this monitor.. Will the new CS6 have the ability to increase font sizes to accommidate Hi-Res monitors?

Thanks

Ron Acevedo
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  • I’m frustrated
    1
    Sounds like the blog post Jeffrey posted a few days ago addresses a fix in Photoshop CC but I dont see anything about that in the linked post.

    Jeffery was there a fix for CC? What about say CS4 (v11).
    • view 21 more comments
    • I purchased Adobe Photoshop CS6 Windows full edition on 10th Feb 2015 and stumbled into this HiDPI resolution problem. Tech Software, the Adobe distributor refuses to refund my money and Adobe Customer Care does not want to know about the problem and will not support a refund of my money. Very poor form and says something about how they treat their customers. The product is faulty and the manufacturer is liable and the product is not fit for purpose.
    • Love it. An endless series of removed comments, with vague, indefensible reasons given for the removal when in reality this thread simply points out how narcissistic Adobe (or at least this division) has become. The fact remains that Adobe is still selling this as current standalone version, yet haughtily tells you that they won't support it, nor do they ever have any intention of doing so. I wonder how long it will take for THIS comment to be removed?
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  • This reply was removed on 2014-10-10.
    see the change log
  • This reply was removed on 2014-10-10.
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  • This reply was removed on 2014-10-22.
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  • This reply was removed on 2014-10-22.
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  • This reply was removed on 2014-10-22.
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  • 2
    And I see you guys remove comments just because you dont have an answer to it. That is really disappointing
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  • 2
    If you read all the comments they go back to almost 2 years ago and people complaining about the same issues.

    Seriously when are you guys going to fix the user interface problem on high resolution displays?
    • view 9 more comments
    • Chris Cox, unfortunately, most of the complaints seem to be related to the fact that 200% is way too much scaling. I recognize that CC 2014 seems to draw it's own menus, rather than relying on the OS, but to choose a value that is no where near what the OS has natively doesn't seem to make sense.
    • I do want to thank Adobe on one thing. Prior to the 2014.2 update, the use of the TKAction panel (custom panel) was almost unusable. Now, the controls scale to fit the host. Great work on this. Thanks.
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  • You know by saying upgrade to CC 2014, you might as well say wait another 2 years and probably in 2016 we will have another software that will be a lot better that what we currently have.

    Because right now you cant really fix any problem.
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  • 1
    I will write about this and they way you guys provide support and solution to your customers on my blog.

    We will see if that is going to get your attention then
    • Roland, we get it that you are mad. We also get that you are using CS6, and you will not see a fix (that's like asking Ford to fix the faulty wipers in your '82 Mustang). This discussion is about CC2014 and the problems that exist for that version. You and your 60+ messages last night totally was blowing up my phone, and I just want to state for the record that at this point you are simply being petulant and annoying. Please stop.
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  • I’m angry
    2
    just an update for the rest of people who follow this blog or forum or what ever it is that adobe is providing.

    Chris recommends to upgrade to CC 2014 but if you read their other blog people have problems with the CC 2014 as well. If you want to fix the problem then you have to go to a 200% scaling on windows. But guess what, everything will be so gigantic that is not even usable for the users.

    You can read about it here http://feedback.photoshop.com/photosh...

    Dont waste your money on CC 2014.
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  • I’m angry
    Jeffrey you mentioned dont swear on this site.

    seriously, how about you provide an answer other than just the usual 2 lines that seems more like copy and paste.

    I think users put a lot of their time writing about their frustrations here.

    How about you do the same thing and answer their questions properly other than just a short answer?
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  • 1
    Well, the issue is not really fixed. Bridge CC as well as Camera RAW does not have any solution on the problem. Running CC and win7 with a 31.5 inch DELL monitor (4k). It is surprising to say the least that a company like Adobe ignore their own products to be developed in line with customers preferences and technology developments in general. Also, 4K monitors are out on the market at lower prices now and for smaller screens so the problem is getting worse. For a 24 inch screen I would need a microscope to see and read the text in Bridge CC. Nice!
    • view 1 more comment
    • OK, tried this but where do I set the UI setting for camera raw? Cannot find any such setting which is needed. Still the same tiny UI. Only a kid with a supersharp eye can use the software. And actually, in the program management application window for CC, the letter and other info while installing, is so tiny that it is virtually impossible to see what is going on.
      Anyway, I couldn't find a way to use this new feature to be able to use the sw camera raw in a proper way.
      Also, in windows, there is a setting "Custom" for the scale. People complain that 200% is too much. I set it to 175%, which is pretty OK for a 31,5 inch display
    • Of course, setting the window scaling at 175% totally defeats the purpose of even HAVING a high-rez display in the first place. Not exactly a good solution just to be able to use the software.
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  • I’m frustrated
    1
    This reply was created from a merged topic originally titled Total frustration.

    Why does Chris and Jeffrey Tranberry delete so many comments? This in itself is an indication of a major problem in an area. If this is deleted, I'll try to find the next level of management. There are many customers upset with Photoshops lack of response to just wanting a viewable size font on a HiRes monitor. We are continually being told this is a new feature. We only want what was taken away not something new
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  • I’m cranky at corporate shenanigans
    1
    To Chris, Jeffery, et al:

    It has been officially stated that, and I quote, "The menu font size in the 2014.2.x release of Photoshop CC is determined by the operating system settings."

    I dispute that statement as being blatantly false, and here are MORE screenshots to back my assertion. Yes, this is the most current version of CC2014. You will not that OTHER CC apps scale up just fine.

    I am curious to see if there will be ANY official response whatsoever to this entry.

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  • 1
    Seriously.....??? Let me get this straight.... I JUST bought the new Lenovo yoga pro.... and I cannot run my photoshop on it, because it is too small to see, and Adobe has ZERO plans for a fix...????
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  • I’m Frustrated
    I have Photoshop CS 6 extended

    is this out of date as well?
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  • I’m frustrated
    I just got a new computer and CS6 Master Collection. Do you guys have a fix for this scaling issue yet?
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  • 2
    I have to say that I am not satisfied with the UI scaling of Adobe Photoshop CC. It is only a 200% version of the old UI.
    Because of that I will stop my adobe creative cloud account till this problem will be solved in an acceptable manner.
    And this could take some time :-)
    • view 14 more comments
    • Chris, I have Adobe Suite CC for 12 months now. When I started one year ago I had this problem with Photoshop CC UI scaling. Then you said that you are working with microsoft to solve the problem.
      I wonder how long you would like to say this sentence to frustrated customers like me.
      For years and years?
    • We appreciate the problem "can't be solved instantly" on earth, but certainly not around some black hole where time almost virtually stops.
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  • 1
    In reply to this conversation I still don't get it working OK with Camera RAW and Br. OK, I know that Bridge is not Photoshop, but as a user I see it as a front-end and in this way connected to Ph. Same with Camera RAW. (I am running CC). In Br you just don't see anything of the text unless you are less than 10 cm from the monitor. Amazing! It was small before, but now... Same with Camera RAW. All gest smaller except the view part for the image which is big. Wow! And other products like InDesign (OK, no Ph again), but the UI is all wrong. The text in the "header" on the top with "File", etc is unreadable, while other parts get bigger adapted texts. And this is Adobe... Employ some more programmers who knows what they are doing! I pick up these cases during some classes just to demonstrate bad examples of HMI and bad programming. But for that purposes, this works!
    • Jeffrey Tranberry (Chief Customer Advocate) November 14, 2014 16:43
      Are your running Photoshop CC? or Photoshop CC 2014 (v2014.2.1)? What version of Camera Raw are you running? What OS/version are you running on?
    • All CC Apps.
      Photoshop:
      version 2014.2.1
      20141014.r.257 x64
      Camera raw 8.7 beta

      computer / OS: win 7 latest update, display setting is 175 % scaling
      monitor: Dell UHD 31.5 inch

      Photoshop works OK, but: Br and Camera raw is in the work-flow and does not work in a proper way.
      Also, Apps like inDesign should also, as all Adobe product work to fix this issue. This is not what users expect.
      Also, All people do not have eyes like a Jet Pilot.
      And, buy some monitors and check for yourself
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  • 2
    Hi again, one more issue in this terrible issue: it was told by someone that there was a fix in a releas candidate for Camera RAW. It did not work, or at least, there was no way to get a proper UI for this issue. Same sh-t. There were some icons in the lower right. I had to do tries and error as the text popping up was not readable, and the icons so small I couldn't see what the were telling me. Seems like we all have to get back to the old style of pixelized scrambled monitors. Or?
    • view 2 more comments
    • Rene, this is a good one! If it all that theme wasn ́t so serios, I could laugh about it.
    • Hi again... The workaround on the Br -> Camera RAW -> Ph issue is as follows: Download a release candidate for Camera RAW. Them in Br, select the files you want to work with and open in Ph (not Camera RAW). The files will first open Ph which automatically open Camera RAW with all files, and the correct scaling for the setting in Ph.
      But again, it seems that Adobe should buy a UHD monitor to actually work out how it looks like and do some testing. Br is not a working App in the work flow. There are quite many glitches where this don't work in a proper way. As said before, the text sizes is supersmall and a magnifier is needed. And it is not in sync with other apps. Seems that this App is to be faced out? or am I wrong?
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  • 1
    Why is adone still selling cs6 since they wont ever support high res monitors? We just bought cs6, coming from final cut, and it is unfathomable what Adobe has done.
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  • I just bought CS6 as an upgrade to my older version of CS5. I did this speaking to an Adobe Sales. I specifically stated that I was using a 4K monitor and was excited to use some of the new features in Photoshop. How can a company fail to support high res monitors on a product that they sell as the current non cloud-based version in 2015? I am faculty at a large university and after reading the posts on this forum it would seem that Adobe just doesn't get it. Universities are where you got all your initial support and following. I will definitely tell all my colleagues about this issue and Adobe's indifference to supporting it. Most of my colleagues have no way to use a CC account as we use purchasing departments to buy specific items. It seems to me that forcing folks who use high res monitors to use the band aid fix in CC-2014 that it makes things better. All I can say is that no company is too big to fail, especially one that grew on the backs of its users.
    • view 8 more comments
    • Hi Jeffrey, I took care of it. Adobe Customer service credited my card with the CS6 price after I inactivated it. Then I purchased 1 year on the CC. Thanks for looking into this. BTW I used the Edit/Preferences/Experimental features /scale UI 200% seems to work for my system.
    • Jeffrey Tranberry (Chief Customer Advocate) February 13, 2015 22:56
      Great. Thanks!
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  • 1
    Too many comments here (some irrelevant) with no straightforward correct answer, so I hope I get one asking it:
    I run PS CS6 on Win 7 with DPI 200% and 2560x1600 display. The row of Menus on the top of Photoshop interface has too small fonts (although when dropped down are large enough, thanks to my 200% DPI):


    My Photoshop CS6 has no "Experimental Features" under Preferences, and Photoshop UI is set to Large(st).
    Is there a working update/solution available to fix this? If yes, CLEAR link/description (no CC related solutions, only CS6 related solutions please)?
    • view 15 more comments
    • Chris Cox (Sr. Computer Scientist) February 24, 2015 21:48
      CS6 is offered for sale, but it not listed as a current version because it is two full versions behind the current release of Photoshop. Older versions never get new features.
    • Rene, you have good point on "disclaimer."

      But we know that Adobe already failed to identify the problem right when CS6 was released (note when Adobe released CS6 for Windows, high resolution monitors existed in the market). From a legal perspective, therefore, failure to provide cost-free updates to fix this problem of CS6 on Windows is, at least, a negligence in duty of care, which is a legal liability and makes a good case for tort if only a customer has time and money to follow it up in a law suit.

      Luckily for Adobe, we (customers of CS6 for Windows) currently live in a friendly stage of interacting with Adobe in a nice forum because we love its products, but if Adobe continues to neglect our rights and its responsibilities (by repeating irrelevant statements such as "Older versions never get new features" over and over again), then we shall proceed to a legal interacting stage, which will surely not be as friendly. I hope that does not occur.
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  • 1
    Just a brief comment on the current discussion related to user interface: This seems to be managed in a rather sloppy way by most players in the sw development companies, and the up-take of high resolution monitors together with the rapid decrease in price seems to have come earlier than expected. Related to Ph, Adobe has done a work around solution that works on Ph and a few more Apps. But many are to be frank close to unusable to this date. I can accept the statement that MS is lagging behind, but still, UI text and graphics should be possible to fix anyhow. And as MS has announced version 10 late this year, it is likely to expect that any solution will arrive at the earliest by win 10, meaning everyone has to upgrade to benefit with something which should have been fixed a few years back, to say the least. In other business sectors, especially safety related areas, people don't get home until a situation is cleared. This is apparently not the case in sw business industry. But years... To be frank, sloppy management. Finally, even if the situation was evident during CS6 period, I can somehow accept the fact that fixes are related to the current CC product line. CS6 is rather dated now and I don't know how or if this still is on sale, but in my organization we still get that (but I bought the CC specifically for me) I think our IT people has a bulk of CS6 and they think that is good enough...
    • view 5 more comments
    • Thank you, Chris. I guess I would offer that we are not looking to solve ALL the OS issues, just the one that makes the product impossible to use on a HiDPI monitor. So if you've already demonstrated that controls can be independently drawn... well, do I need to spell it out? (Yes, I'm being a PITA...)

      I would also so bold as to suggest that Marketing be compelled to include "not for use with HiDPI monitors" on the sales page for CS6, which, as I noted elsewhere, is still being actively sold as the **current** standalone version, and reiterate for the record that this issue has been known since at least CS5, which doesn't exactly look all that great in relation to customer responsiveness.

      Chris, I realize that you must have Sales, Marketing and Legal (not to mention MS) breathing down your neck on this, and I will say for the record that I don't envy your position. I assume you are aware of the registry edit hack that fixes it, right? All I can say is that I'm glad that I use a Mac at home and don't have to fight with this issue there as well.
    • Chris Cox (Sr. Computer Scientist) February 24, 2015 21:47
      Yes, you are failing to read the answers you have already received.
      No, the registry hack does not work correctly.
      No, Illustrator still does not work entirely correctly (nor does it have the same requirements as Photoshop).
      No, it is nowhere near as simple as you are making it out to be.

      AGAIN, we are continuing to work with Microsoft to address the OS issues needed to allow more flexible UI scaling on Windows.
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  • Having same issue with PS CC 2014 & Bridge on my brand new dell M3800 laptop with 3840x2160 screen. One PITA workaround is to use the magnifier app shipped with Windows.
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