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I’m frustrated

Why are my PSD files getting flattened?

Hi Adobe,
There seems to be an bug that has been automatically flattening my PSD files without my knowledge. The first time it happened, I wasn't very sure if the mistake was on my part. But after a few occasions, I'm pretty sure it's a bug. Not all PSD files have been flattened, only selected few PSDs are flattened. Could you help me investigate this issue?

Regards,
Damon
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  • Chris Cox (Sr. Computer Scientist) July 05, 2012 18:37
    Did you get any error messages when opening these flattened files?
    If not, then most likely you simply made a mistake when saving the files (like turning off the "Layers" checkbox in the save dialog).

    Also, you didn't tell us which version of Photoshop you were using, or what OS version you were using.
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  • Damon, when you check in the file browser/windows explorer etc., is the file size (MB-wise) as it was when it still contained all the layers, or does it more or less equal a flattened version of your file? I'm only talking about the amount of MB's shown in the file browser, and not what it says when open in Photoshop.

    If the file size is corresponding with a regular flattened version of your file, then the mistake is likely due to accidentally turning off the layers checkbox.

    But if it says in the file browser that the file still has the (larger) size as it would contain all the layers --> this happens if something interferes during the saving process with the temp file which shows up in the folder you're saving the file into (for the duration of the saving process only). You can try/recreate this by copying the temp file during the saving process into another folder, and it will give you a full MB sized file (as it would contain all the layers, e.g. 500 MB or so), but in Photoshop it opens as a regular flat file.
    Either way, if you've closed the file and haven't done a backup, the layers are most likely gone.

    If you're using CS6, I've also encountered a few weird issues with saving files that I haven't figured out yet. I have currently switched back to CS3, which I still consider the most solid version, if you can do without all the extras of the more recent versions.
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  • I’m silly
    Hi Chris and Christian,

    Thank you both for your replies.
    I'm using PS5.5 on Mac OS X 10.7.4
    The file size of the flattened psd has a significant decrease in file size.
    And it had also been zoomed out one step before the compression.
    There wasn't an error message when opening the psd.
    I thought it might have been an error on my part for accidentally unchecking the Layers box. But if that was the case, the file wouldn't have been zoomed out one step before being saved. It didn't happened to one file but all of the psd that were opened on my previous session. It looked as if they were saved exactly where I've left them. Either zoomed in or zoomed out.

    I'm guessing that the problem happened if I don't save the edited psd files individually. Instead of closing the opened files, I quit PS and the Save your file message pops up. That step might have caused a irregular file saving. I admit on my part it's an act of laziness and carelessness but this problem seems random. With ten times of the same act, there's bound to be once where an error occurred.
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    • Seriously Chris. I'm patiently telling you exactly what happened.
      If you insist that whatever I've explained doesn't make sense.
      So be it. Your insistence that I've been saving without layers checkbox being checked is freaking amazing when I've already addressed to that by saying I didn't unchecked it.

      Continue to go ahead with micro terminological correction when you didn't even try to sincerely helped in any manner. No comments made by you was even trying to address in anything.

      So what after I've told you which version of photoshop and OS I'm running?
      At least Christian gave constructional advices of degrading to CS3.

      Thanks but no thanks at all.
      It's disappointing that there's this feedback forum created with so much hassle to sign in from the start to only get nothing in return. What a waste of my time.
      I'm done with this. Time to get back to my real work.
    • Chris Cox (Sr. Computer Scientist) July 06, 2012 05:54
      "zoomed out one step" doesn't mean anything. It tells us nothing about what you are seeing.

      Also, you're reporting behavior that other people have not seen, but can easily be explained by user error -- so yes, that is the first suspected cause.

      We're trying to help you, but you're not being very clear about what is actually happening.
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  • Seriously Chris. I'm patiently telling you exactly what happened.
    If you insist that whatever I've explained doesn't make sense.
    So be it. Your insistence that I've been saving without layers checkbox being checked is freaking amazing when I've already addressed to that by saying I didn't unchecked it.

    Continue to go ahead with micro terminological correction when you didn't even try to sincerely helped in any manner. No comments made by you was even trying to address in anything.

    So what after I've told you which version of photoshop and OS I'm running?
    At least Christian gave constructional advices of degrading to CS3.

    Thanks but no thanks at all.
    It's disappointing that there's this feedback forum created with so much hassle to sign in from the start to only get nothing in return. What a waste of my time.
    I'm done with this. Time to get back to my real work.
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