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Photoshop Elements: can't open Camera RAW files because of install problems

You guys are already aware that new versions of Photoshop and Photoshop Elements doesn't open RAW files properly (http://kb2.adobe.com/cps/407/kb407110.... I'm sick of working around Adobe's mistakes and "workarounds." I think it's time for Adobe to fix their software problems because I, for one, will not buy any more Adobe products until I here news of Adobe fixing their software problems.
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  • What do you mean “open files properly”? And the link you provided goes to a page no longer accessible.
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  • Chris Cox (Sr. Computer Scientist) February 22, 2012 02:00
    He was trying to include a link to http://kb2.adobe.com/cps/407/kb407110...

    But that KB doc doesn't talk about not opening: it talks about installation errors, update, and how to figure out why a given file won't open. It has no mention of problems in the software.
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  • First, by "You guys" I meant Adobe, not the people a at the forums.

    Anyway, I see the link I posted doesn't work. Maybe the parenthesis messed it up. The link is:

    http://kb2.adobe.com/cps/407/kb407110...

    If that doesn't work, you can try this:

    http://tinyurl.com/ycswzoq

    They have 5 "solutions" listed, and none of them do anything except make life hard for Adobe Photoshop and Elements users. In fact, one is just a stupid workaround by using their DNG converter. What I'm trying to convey is Adobe doesn't fix their software problems; they simply try to shove their software where the sun doesn't shine.
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  • @Chris Cox - You said, "It has no mention of problems in the software. " Well, there IS a problem with the software or there wouldn't be so many people having the same problem. Why does Photoshop CS2 open my Canon RAW photos but Elements 10 won't open them? And yes, I installed the latest plugin but it doesn't even show up with the other plugins. Then it says to upgrade to the latest Adobe software. Duh, I already have the latest (Elements 10). Then it says to use the DNG converter? That's like saying, "OK, the software is screwed up so use another converter before opening it in Photoshop or Photoshop Elements."
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    • I'm done. I can open RAW files in CS2 and Zoner 14. As far as I'm concerned, there's no problem with my system or the privileges. The problem is Elements 10 (yeah, that's supposed to be insulting) and I will NEVER buy another Adobe program.
    • Chris Cox (Sr. Computer Scientist) February 22, 2012 19:33
      The problem is still something wrong on your system that is not allowing the installer to put files where it is supposed to. Until you fix that problem, the installer can't do it's job. Either you are missing parts of your normal system directory structure, or you have a permissions error on the directories where the installer needs to put it's files.
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  • Dave. Photoshop and Elements can’t ‘open’ a raw file period. They need a plug-in called Adobe Camera Raw to do this. Remove it and they simply can’t deal with that kind of data any more than they could open an Excel document. If for whatever reason, the plug-in is removed, well those applications simply can’t deal with raw data. Reinstall the software, all should be fine (until someone manually removes the necessary components).
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  • Andrew, I know it needs Adobe Camer Raw (ACR) but unfortunately it won't install. The installer says it was installed successfully but it isn't getting installed. Thanks for the reply though.

    Also, if I knew what to do, I could install it manually.

    Dave
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  • You can install this manually too (in the past, there was no installer). Do a search and see if the plug-in got installed in the wrong location and just place it into the right area (depending on the OS, on Mac the HFS Path: Mac HD:Library:Application Support:Adobe:Plug-Ins:CS5:File Formats:Camera Raw.plugin
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  • Andrew, I'm using Windows 7 (64 bit) but I'll do a search and see if I can find the plugin. Thanks.

    I'm not home right now but I'll post later and let you know if I can find it.

    Dave
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  • What error message do you recieve when you attempt to open a RAW file with PSE10's ACR?

    What version number is, and how many version are there of, Camera RAW if you go into PSE10 and choose Help / About Plug-ins... / Camera RAW?
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    • Chris Cox (Sr. Computer Scientist) February 22, 2012 19:55
      Look back at his replies, including the one showing the system info dump from Photoshop Elements.
    • I was asbout to say that there is no such reply visible to me, but then I noticed a View 12 more Comments link that has the things I missed inside of it.
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  • I’m happy
    @Steve I already posted the error message I was getting but it looks like Chris removed it. But just so you know, it was "Cannot open [filename] because it is the wrong type of file." Also, the Camera Raw wasn't loading because it wasn't there (in the right place).

    @Andrew I knew you were on to something! Indeed Camera Raw Plugin was located with Premier Elements in a folder that isn't even visible if you have Windows Explorer set up to show hidden files/folder and system files/folders. It only showed up in a search and from there I was able to copy it and put it in the Elements 10 Plug-Ins\Filters folder where is belongs. I left the old one also. Now it works!
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    • Kelly, there's a lot of opinions about RAW vs. JPEG. I've done some tests myself and sometimes the JPEG looks better and sometimes the RAW looks better. I guess the biggest difference is you always have all the color information in a RAW file, but some is thrown out with a JPEG file.
    • This comment was removed on 2014-09-04.
      see the change log
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