I’m frustrated and angry

Photoshop/Photoshop Elements: Why are there no thumbnails for PSD files in Windows Explorer?

I upgraded to Adobe Photoshop Elements 9. Now, all the thumbnails for my .PDF files are gone! Thumbnails for my .JPEG, .JPG, and .TIFF display as usual, but the only thing that shows for each of my .PDF files is the picture title and a PDF icon. This is totally unacceptable. Please tell me how to display the thumbnails for my .PDF files.
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  • EMPLOYEE
    I’m curious
    Most likely there was some sort of corruption of the thumbnail database during the conversion process. Try following solution 3 (but skip step 4) from http://kb2.adobe.com/cps/916/cpsid_91....
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  • This is Jo, the actual user of Adobe, and here is a precise description of the problem. Microsoft Windows does NOT display .PSD thumbnails. In August I purchased Adobe Photoshop Elements 9. I already had Elements 4 and Elements 6 on my computer. I decided to remove the oldest version (Elements 4) before installation of Elements 9. As soon as I removed this version I could no longer see the .PSD files in the My Pictures library of Microsoft. I could still view them in the Elements 6 Organizer. So, I did an experiment of regenerating a thumbnail for a .PSD file to see if this would again allow it to be viewed by Microsoft - no luck. I then reinstalled Photoshop Elements 4 to see if this would again make the .PSD thumbnails visible. No such luck. Since this time, I have moved my pictures to another computer as the old computer wouldn't handle Photoshop Elements 9. I installed Photoshop Elements 9, converted the catalog to Photoshop Elements 9 and, as far as Photoshop is concerned, everything is fine. I can see all thumbnails in the Organizer. However, the .PSD thumbnails still CANNOT be viewed by windows when looking in a file with pictures. At this point I am feeling that the only solution is to save everything as a .JPG file as it is very difficult to find a specific picture when all I can see is the generic .PSD figure. This is a drastic measure as I then lose any layers, etc. Do you have a better solution?
    Jo
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  • I hope you got the above. If you didn't get the long explanation I sent a few minutes ago, please advise and I will resend it. Jo
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  • EMPLOYEE
    I’m confident
    Windows has never supported thumbnail generation for PSD files.

    A long time ago, old versions of Photoshop would install a file into Windows that would allow the system to generate PSD thumbnails. However, this caused other problems on the system. So we stopped releasing the software with this feature. Instead, we started releasing Photoshop with Bridge, which is a file navigation application similar to Windows Explorer, except it generates thumbnails for all files supported by Adobe products (even if you don't have that product installed. E.g., you would get thumbnails from Illustrator, .AI, files even if Illustrator is not installed).

    I couldn't say why you had thumbnails in Windows Explorer for your PSD files previously, perhaps you had an old version of Photoshop installed at some point. Nor can I say why uninstalling Photoshop Elements 4 would take it away, as Windows PSD thumbnail generation was never a feature of Photoshop Elements. Now that the thumbnails are gone, you are seeing the normal expected behavior for Windows.

    Instead, you should just use Organizer for perusing your image files. One of the reasons for using the Organizer is as a replacement for Windows Explorer as it provides thumbnails for all of your image files.

    In the end, it is not up to Adobe to determine what file formats Windows Explorer will generate thumbnails for, that would be the responsibility of Microsoft.
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  • 2
    Brett N:

    Wrong!

    It's Adobe's responsibility to provide the system DLL to display PSD files in Windows Explorer. Microsoft documents the API calls and therefore Windows Explorer supports any company that provides that thumbnail generation--witness the 3rd party DLLs that do display PSD thumbnails in WE.

    I've said it before and I'll say it again: Shame on Adobe for not doing the right thing and providing thumbnail capability in WE for Adobe's proprietary file format!

    You can't get away with trying to blame Microsoft for this--it's entirely up to Adobe to act responsibly for its customers, as other companies do with their proprietary image formats.
    • Actually Ken, it is not the responsibility of Adobe to modify your Operating System in anyway. Macintosh computers provide for the thumbnailing of PSD's without any files from us. Microsoft is perfectly capable of modifying Windows on it's own to provide this ability within Explorer.
    • Actually, Brett, it is Adobe's responsibility to provide a DLL (written to MicroSoft's specs) to provide the thumbnails. That is why Windows allows such extensibility via DLL's. Corel does it for their CDR and CPT and RIF file formats. Xara does it for their XAR format.

      If Adobe botched the job writing such a DLL several years ago, they should have more competent developers on staff by now. I know of at least two 3rd party DLL's (one being freeware) that can generate thumbnails for PSD files. Adobe has a whole lot more money than those guys and should do the right thing for the customers of PSE.
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  • Ok, so this is Jo with the problem. So, how do I get a file from Microsoft or ANYONE that will allow me to view .PSD files in Windows. Viewing them in the Organizer is not as handy when I have gobs of years of photos and am perhaps creating a subset to give/show someone. Then there is the problem that there are some pictures that I changed in Adobe but have taken out of my catalog (work related or non-family related) and don't want to suck it back into Adobe just to view. If there is no work around for this problem, I am assuming that my only solution is to get rid of Adobe and find some other photo editing program that will allow me to view altered files in Windows.
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    • As for creating subsets of images, this is one of the prime functions of the Organizer. The use of Albums and Keyword Tags should be able to accomplish exactly what you are looking for.
    • Joanne,

      The two files I am aware of are from:
      1. http://www.fastpictureviewer.com/codecs/ (Commercial license)
      2 http://code.google.com/p/sagethumbs/ (Freeware)

      Hope that helps.

      P.S., Don't accept any excuses from a company trying to fob off its responsibility onto MicroSoft about this one....
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  • Thanks, Ken, you have been a lifesaver!!!!! I will try the freeware. I am with you that Adobe should provide this capability. I have been a professional software engineer for IBM as well as for Lockheed (software to make planes fly) and whenever you produce software for a particular platform it is your responsibility to satisfy all criteria to make it work properly on that platform. I will definitely not recommend Adobe to family, friends or co-workers as they do NOT stand behind their product.

    Thanks for the help! I do not expect any further communication on this issue.
    Jo
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  • Make life easier on yourself. Install Irfanview and let it generate the thumbnails for you. Or do like I do, I use it to search for the photos since it jumps from file to file in the same directory very nicely and gives a full screen to boot. Once you figure out which image you want to mess with you can then open it in the editor.
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  • This is nuts on the part of Adobe. You are now in the 3D pipeline in a big way and we need a codec to view in Explorer. Bridge is to invasive on resources, a nuisance since nearly all 3D software uses .psd and it's just plain wrong you don't supply a codec. Unless the purpose is to create a third party market :) I'm sick of having to open Bridge to see what alpha I'm clicking on, or having to spend hours creating preview sheets.

    At Adobe prices this is no small matter and certainly not Microsoft's responsibility. I've seen that argument and that is ridiculous and insulting to our intelligence.

    It's causing such a block in my workflow today I'm going to buy the third party solution right now but wanted to rant a bit about Adobe ignoring this for so long. I guess I'll look at it like a punishment and hope the third party solution works right. Maybe Adobe should hire those people who can do what yours can't seem to do.

    I feel better now.
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