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Photoshop: Serial number not working (Counterfeit Product)
I bought Photoshop CS4 Extended some time ago. I installed it on my Windows 7 laptop only on the second start up of the software it said that the serial number was incorrect. It works on my old slow Windows XP and a Windows Vista laptop when connected it the internet. I had my laptop formatted and installed it again, and it worked, until i went on the internet and then it never worked again on my Win 7 laptop! I can use it on the Vista laptop but it's wireless sensor has broken so i have to keep transferring any files i need accross via external hard drives etc. which has meant i don't use it hardly ever! Any ideas?
Official
Response
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Andrew, thanks for working with us on this case.
I've written a blog post to warn users about this issue:
Protect Yourself From Pirated and Counterfeit Software
Here's a few additional links that may help users avoid the problems you faced.
How to avoid piracy (and counterfeit product)
What is counterfeit software? How can I tell if it is counterfeit? from the Piracy FAQ.
Risks associated with piracy (and counterfeit product)
EMPLOYEE
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I did, they were pretty useless. The person didn't seem to understand what i meant.
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Andrew. Do you have a case number? Or can you share you email address with us in your privacy settings so we can contact you directly? We can look up your Adobe ID. Did you register your serial number?
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Hi, I've altered my privacy settings and you should be able to view my email address now.
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Andrew,
Hmm strange. Still not able to see you email data. Go ahead and email me directly at jtranber at adobe dot com and I'll try and get you fixed up. -
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I've sent you an email, i hope you've received it. Thanks.
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Thanks for the heads up. Fished it out of the spam filter. I'm sending you an email as we speak.
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I’m
happy
1Turns out I was sold a counterfeit copy. Word of warning to other users: If something sounds too good to be true, it probably is. I submitted the details of my purchase to the piracy folks at Adobe and the Adobe sales/support team helped me out.
Thanks again guys. -
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Andrew, thanks for working with us on this case.
I've written a blog post to warn users about this issue:
Protect Yourself From Pirated and Counterfeit Software
Here's a few additional links that may help users avoid the problems you faced.
How to avoid piracy (and counterfeit product)
What is counterfeit software? How can I tell if it is counterfeit? from the Piracy FAQ.
Risks associated with piracy (and counterfeit product) -
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12:16pm To: Bodacious Betty Show details
I cannot create a case through the customer support portal or schedule a callback. I thought I had a valid copy of PS3 extended but I just purchased the upgrade to cs5.5; when I attempted to activate cs5.5, I got an error message stating that a valid product could not be located; I used the drop down box to select CS3 extended and put in the serial# on the back of the case. I get an error message stating that my serial number isn't valid. From what I have read this means that I either have an illegal copy of CS3 extended, or it came from a suite package. I did purchase cs3 off ebay, but CS4 was already out, and it appears to be a legit copy. I'd rather upgrade, but if I don't have a legit CS3 copy, then I have no choice but to try and return my upgrade. Can anyone here help me? I work pretty the same hours their customer support team is available, and I can't email them.
This reply was created from a merged topic originally titled
can't upgrade to 5.5; serial number error.-
Send an email to our team that handles counterfeit software. They will assist you: piracy@adobe.com
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Here is my "bogus" Lightroom3 software purchase (detailed description)....
http://feedback.photoshop.com/photosh...# -
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HI Jeff. I did get a hold of someone to verify my serial# and it is indeed counterfeit. He told me to send the counterfeit copy to him and that he could offer me CS5.5 at a discounted price of $300, due to not being able to get my money back on the counterfeit. I followed his instructions and sent a copy of our email exchanges along with the counterfeit version, and sent it with a tracking#. The package arrived at Adobe on November 9. I wrote to Chris Stickle to advise that I had not heard from anyone at Adobe yet to charge me for the difference in the upgrade I purchased and get me going on CS5.5. That was Friday and I have not heard anything back.
What do you suggest? Thank you. -
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I looked at Chris' email again and I see a phone# so I will try calling him first and maybe he can get me transferred directly to customer service.
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I'll take care of it.
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Hi Jeff. I called Chris yesterday and no answer but couldn't leave a voicemail either. Should I send a copy of my emails with Chris via fax? Is there a specific customer service number to fax to? Thanks!
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Hi Paula. Sorry. Someone should have contacted you. I'll make sure it happens tomorrow.
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HI Jeff. When I gave my contact info, I had only provided my email and mailing address. I can inbox you my phone# if need be....
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CHAMP
