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Photoshop Elements Organizer 10 had a nice feature that would back up your catalog to photoshop.com, there were Group Albums, all sorts of cool features that I do not see supported in 11. What gives? Hopefully, I am just missing something obvious...
Thanks,
-Michael
I’m
confused
Photoshop Elements: Is Photoshop.com supported in Elements 11?
Official
Response
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EMPLOYEE
1Hi Michael,
The 'Backup/sync to Photoshop.com' functionality is no longer supported in PSE11. Instead of Photoshop.com we have added support for Import/Export to Adobe Revel. Try this out and let us know your feedback.
~Andromeda
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EMPLOYEE
1Hi Michael,
The 'Backup/sync to Photoshop.com' functionality is no longer supported in PSE11. Instead of Photoshop.com we have added support for Import/Export to Adobe Revel. Try this out and let us know your feedback.
~Andromeda -
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I’m
undecided
Thanks for the reply. I have 14,000 carefully organized photos in Elements Organizer and Photoshop.com. I am looking through Revel and the new Photoshop Elements 11 and I don't see a clear strategy for getting everything into Revel while preserving my Albums and Tags, etc. I see how to import or export a given album of course.
Photoshop.com and Elements Organizer were tightly and wonderfully integrated. Should I adjust my expectations in this regard? Thanks,
-Michael -
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I’m
undecided
I guess what I'm asking for is what is the strategy for getting stuff into Revel from Photoshop Elements Organizer or Photoshop Express. I am really hoping the answer is not: Just start over in Revel. :)
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Brett - It's been three months. How long are we going to have to wait for a solution?
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I feel very uncomfortable going forward. A reputable company would have a solution before eliminating services and disappointing loyal customers. I have 12,000 pics synced to Adobe. Current subscribers should be grandfathered into the "new plan" at the current rate. What happened to email notification or a warning before downloading the upgrade to #11. There was no discussion of all the options that were eliminated between #10 and #11. Very disappointing to us all.
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I’m
happy
Great. Thanks Brent. I will indeed stay tuned and while I'm sure you can't always speak candidly about forthcoming development initiatives, I am also keeping my fingers crossed that you will build the same type of tight integration between Elements Organizer and Revel as you did with Photoshop.com. The two really complimented each other nicely. Alternatively, I would be just as happy if Revel grew to replace Elements Organizer.
And in the meantime, I am hoping the marketing folks tip their hands a bit as to how these products are supposed to work together if indeed they are, and what type of workflow we should follow between these great products.
Thanks all,
-Michael -
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I’m
confused
Sorry to jump into this thread at a later time but I am very confused about the relationship between Revel and Photoshop.com. I have paid additional money for more storage on Photoshop.com. Is Adobe now saying that I must pay MORE money to get Revel to back up my 22,000 images? Is there no backup available for PSE 11 on Photoshop.com?
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Do you have a time table for when this will be straigthend out?
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What is the future of Photoshop.com? Will Revel replace this product at some point?
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I’m
frustrated
How do I upload photos using Photoshop Elements 11? This option is not available in the version of the software.
Please clarify...
This reply was created from a merged topic originally titled
Photoshop Elements and Photoshop.com Integration. -
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I just purchased Photoshop elements 11......does it have a sync to my photoshop.com account as the older versions did?
This reply was created from a merged topic originally titled
Photoshop 11 sync to Photoshop.com account. -
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1I have photoshop 11 on my PC and an iPad. I export photos to Revel, but the folders and events do not show up. Why? Am I wasting my time? I have photoshop.com before. Don't know if I should keep photoshop or go elsewhere. You shouldn't release new software unless you have the basics figured out. Without a windows versions being released has created a mess.
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I’m
disappointed
1Not good. It seems to me the integration with Elements was the number one attraction to keeping photos on Photoshop.com - since this feature is apparently now phased out and there is no clear migration path... I'm not seeing why I would store photos on photoshop for a fee when there are several free options that also do not offer the Elements integration. What a disappointment.
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1I agree it is very disappointing that photoshop.com back-up/sync was not included in Elements 11. I purchased Elements 11 expecting an "upgrade" that would allow me to use another Photoshop service I'm paying for. Find out that I can't use Photoshop.com with 11. Instead, I'm supposed to use a new "pay" feature--Revel-- that hasn't had a long promised Windows compatibility implemented yet. Further, Revel doesn't offer the functionality that Photoshop.com did. Very disappointed I purchased Elements 11 and am probably going to cease being a Photoshop customer of any type.
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I’m
frustrated
I really don't believe this. I just received a complimentary copy of PSE 11 for the Mac OS to make up for all the time/date stamp problems that Adobe couldn't fix in PSE 10!! And NOW I FIND OUT that my PSE 11 is USELESS FOR SYNCHING with the Photoshop.com site that has all my albums and that I JUST RENEWED MY SUBSCRIPTION FOR.
Let's see...4 months for Adobe to respond to PSE 10 Mac probllems + PSE 11 that DOES NOT synch to paid subscription site = Adobe could care less about its customers.
If you have a Mac, check out the App store...Adobe's getting some competition...Thank goodness!!!! -
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I’m
frustrated
Well...I guess I am discontinuing Photoshop.com.!!!!!
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1I am really, really disappointed about the removal of the backup/synch. If I would have seen that particular item mentioned before, I would not have bought this yesterday, I did not notice until I tried to configure the sync on my laptop. I had heard something about not being pestered about the online service, but not that it had ceased to integrate altogether. This is a huge step back, I depended on that online storage for my peace of mind about my photos, and I pay for extra storage! I can't believe Adobe would do this. -
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will photoshop please issue a formal reply to these issues? what is your business plan, and why did you drop what you had? it is time to be truthful.
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But Revel appears to only be supported on Apple products, or is that changing?
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Revel is in the cloud. Right now, you can upload images from either Windows or Mac. However, the apps used to view your image carousels on mobile devices is currently iOS only. We are developing solutions for other platforms.
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It amazes me that they just decided to drop this feature.......And if they would have listed on the box, I would have never purchased the new version. Funny, a case of buyer beware!
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Well, here is the product info on the Adobe page - not sure how I would proceed with my PC:
What is Revel?
Adobe® RevelTM is a photo app for your Mac, iPad, and iPhone. Keep your photos organized using albums and captions. Use the editing tools in Revel to easily make all your photos look amazing. And share photos privately on AdobeRevel.com or publicly on your favorite social networks.
Best of all, everything you do in Revel is automatically synced across all your devices — so you always have access to your latest photos and photo edits no matter where you are or what device you're using.
Feature highlights
Access your photos anywhere
Your photos are backed-up in the cloud
Organize, edit, and share all the photos you have
Share photos on Facebook, Twitter, Flickr, and Tumblr
Create beautiful web galleries that update automatically
There's a Revel app for your iPhone, iPad, and Mac, so Revel can go wherever you do
Revel Importer for Android lets you import the photos stored on your Android phone
It sounds really great, especially the 'backed up in the cloud' part, that would be the good part of photoshop.com - but I don't see how I am supposed to use this as a PC user..
Mary Beth- view 2 more comments
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There is no difference between the Windows and Mac versions when it comes to using Revel with Photoshop Elements. On both sides the process is manual, we no longer automatically sync the files. PSE and Revel do not detect changes made in each other.
The differences comes to what kinds of extra tools are available to work with the images once they are on line. And this is not a difference that has anything to do with PSE being on Windows or Mac, but what type of phone or tablet you might use. -
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Wow, this is not a very good answer, at this point. I have an ipad, so I downloaded the app, and since I had the photoshop.com app on there too, it saw all of my photos - 7k+ of them - so I synced them up, and they are there, but they are all in one big mass of pictures, in chronological order. No albums, or keywords, or anything, that I can see. I can see them from my browser on my PC, but all I can do is favorite them, or look at them individually or as one big slide show. I just checked the ipad app, and I can create albums there and move photos in, but the share function appears to be only to facebook. I guess I will have to wait and see how this develops, and start trying to find other options if you guys don't want to be in the photo management business any more. I can share photos much better than this on facebook, or Shutterfly. I know that this is not personally your fault, I am just trying to give honest customer feedback. It is also not easy to find info about this product, I had to really look to find a url, and how to share photos up there from PSE 11 - but I suppose that is because it is geared towards app users..
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I’m
angry
I love Adobe's defensive, slightly hostile posture on this...God forbid they let the consumer know ahead of time that they were dropping features...
Am I frustrated?
You bet. The only reason I'm using PSE 11 is because Adobe COULD NOT fix persistent time/date problems with PSE 10 on the Mac OS.
I really think the company needs to remember that in this equation there is only one side that shelled out money for these expensive products (I own the full creative suit as well), and that is the CUSTOMER....
It would behoove Adobe to treat its customers with respect and not act like it is up to us to troubleshoot their products or figure out what's missing AFTER we've spent our hard-earned money....
And the customer service just keeps getting worse..... -
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I’m
frustrated
This is not the news I expected. Installing PE 11 was supposed to improve things. Instead, Adobe chooses to make things more difficult (eliminating a great feature) and adding what boils down to a lower functioning additional cost with no regard to the existing customer base.
It seems to me that Adobe should: 1. immediately make Photoshop.com functional with PE 11; and/or 2. figure out how to transfer all Photoschop.com funtionality to Reveal and offer a full credit or refund for Photoshop annual dues to be applied to Reveal and make sure there is not additional cost for the "improved" service.
An apololgy to all those customers impacted by this foolish decision and, a recognition that Adobe needs its customers. Their conduct in this situation demonstrates they have forgotten those essential elements. -
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I’m
disappointed
I sure hope that they decide to restore the sync function, the Revel service is not functionally equivalent at all - it seems to be more of a very basic sharing platform, with some editing capablity within the Revel app - which kind of seems beside the point, if we are using PSE for editing and organizing. It does not seem to incorporate tags or anything, so all of the hours I put into tagging photos appear to be wasted..
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I’m
confused
Hello,
I have just started using PSE 11 Organiser and am looking for the most efficient method of getting the albums (created on my desktop PC) online so that they can be viewed by others and by myself from mobile (e.g. iPad) and living room (e.g. xBox) devices.
As far as I can tell, Adobe Revel is being envisaged as a service that supports access from multiple devices. Is this its advantage over photoshop.com?
Is photoshop.com going to be phased out, or will it exist alongside adobe revel?
And what the heck is adobe photoshop showcase and what is its shelf life?
Thanks
A very confused customer :-(-
Just gave uploading to Revel a shot. Absolutely dreadful is my initial impression. The upload does not preserve my PSE organiser albums. So I suppose I am expected to recreate my Albums in Adobe Revel? That's unacceptable.
Whilst I never used used sync to photoshop.com (having only started using PSE at version 11), the feature for syncing albums to an online service is exactly what I wanted from a desktop photo management app (and one I assumed I would get, having read about it in PSE 10 reviews), so its a real shame you have now removed it from PSE. -
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Unofficial answer here, from my experience - Showcase has been around forever, I thought it was replaced by photoshop.com, but I think I just moved over to that when it became available and integrated into PSE. You can upload photos and share them, it does a slide show with music. photoshop.com is already available on multiple devices, I use it on my android phone and my ipad, so I don't know that that presents a step up for Revel, except that maybe the editing capabilities of the Revel apps are better, from the perspective of the devices. I just use them to access and upload photos, and edit either on my PC using PSE, or else the tools available on photoshop.com..so I am not seeing an advantage there.
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Photoshop showcase looks dreadful, and seems to be flash based so I assume it can't be viewed from mobile devices. If you had to stop supporting something, it should have this. Not photoshop.com
Re "Photoshop.com was only available for use in the US"
I don't understand this. I am able to login to Photoshop.com and I am in the UK.
I see elsewhere in this thread you bring up Photoshop Express which as far as I can tell is both an iOS app and an online editor. Once again, it is completely unclear to me how this app fits in with Adobe Revel, which also seems to be an online and mobile app. The multiple, fragmented apps/services (photoshop.com, photoshop showcase, photoshop express, adobe revel) is ridiculoculy confusing and a massive turn-off. Please take a leaf out of Apple's book and streamline your offering. At most, you should stick to one pro level app and service and one consumer level app and service. -
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Photoshop Showcase is old, it predates smart phones by quite a bit, and as far as I know has not been significantly updated in years.
You can only get a free, basic Photoshop.com account outside the US. Upgrading the account (e.g. increasing the online storage amount) cannot be done.
Let's see if we can clarify these different products/services:
--Photoshop.com: a web site dedicated to the Photoshop family of products (Photoshop, Lightroom, Photoshop Elements, etc) which includes developer blogs, artist interviews, product tutorials, and a photo hosting service.
--Photoshop Showcase: a photo hosting service controlled by the company "DotPhoto".
--Photoshop Express: There are several things with "Photoshop Express" in the name:
----"Photoshop Express": an image editing phone app. It is available for both iOS and Android. You can also upload and download files to your Photoshop.com account.
----"Photoshop Express Editor" is the on-line image editor found on Photoshop.com. It is more advanced that "Photoshop Express", and can be used in conjunction with the files in your Photoshop.com account or for free by anyone (see: http://www.photoshop.com/tools/expres...).
----"Photoshop Express Organizer" is the online interface with the images you have uploaded to Photoshop.com. Allows you to create and modify Albums, work with keywords, etc (see: http://www.photoshop.com/tools/organizer). You must have a Photoshop.com account to use this, but there are both free and paid accounts.
--Adobe Revel: a cloud based photo hosting service. Does not share much
--Photoshop Elements: a consumer level image editing application (powerful, but lacking the full range of features and options of a professional level image editing application).
--Elements Organizer: a database powered media organization tool.
Each of these are designed to work independently. There is some overlap in their functions, but they each serve specific purposes. Some have limited -
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Wow this is ironic. My dad finally convinced my to switch my online photos from Smugmug to Photoshop.com precisely because of the Elements sync capability. He has Elements 9 and it worked well. So I dropped $99 for Elements 11 just to get the backup/syncing capability and it's now no longer supported? What a ripoff. Where's the "Warning: Elements no longer supports Photoshop Syncing"!
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And I just switched from Photoshop Express online to SmugMug because my workflow got so screwed up with this change.
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1I have used Photoshop Elements since at least version 7. I have backed up and synchronized over 30,000 photos on photoshop.com. I am paying for 100 GB on photoshop.com.
Imagine my surprise when I "upgraded" to Elements 11 and found I couldn't use photoshop.com in any useful fashion.
I've been looking for services which will batch transfer all of my photoshop.com files to another service, e.g., dropbox. I don't want to have to upload all of them again! The service should maintain the tags and folder structure of my photoshop.com storage.
Any suggestions?-
You'll have to upload them all again but I recommend SmugMug. I upload my photos in albums organized by year and then use the online tools to create my albums on SmugMug. Works well for my workflow. And it is cheaper for unlimited storage.
Chris -
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Just made the switch this weekend thinking I would do it while I had time to fiddle and realized to my horror that all my albums and tags have been lost, and the syncing feature that I relied on has as well. Looking at other options since it looks like Adobe has had plenty of opportunity to fix some of these things before now and has chosen not to. Just to clarify, Christine, with SmugMug, will I also have to re-create my album structure, tags, etc., or do those upload automatically? Also, I suppose my regular practice of allowing Elements to upload my new albums and then going back in weeks or months later to add tags, knowing that Elements would faithfully sync my new tags, will be out the window no matter which way I turn now? Once I've uploaded to Smugmug or Flickr or whoever, the photos won't be synced in the manner to which I've become accustomed?
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1I have 24,000 photos in Photoshop Elements 11 and am also paying for 100 GB storage on Photoshop.com. Will Adobe continue to offer this online storage and will I be able to go back to Photoshop Elements 10 and maintain my photoshop.com url for the foreseeable future? It was exactly what I wanted and needed. I think your pie in the sky Adoberevel set up is just a scam to get more money from us.
Adobe has really created a mess without a fix for its long-time faithful customers. -
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I’m
Totally frustrated
2I agree, it's a mess.
Photoshop.com and the auto-sync was a perfect way to organize albums and also display and store them online in full file size with non-destructive editing options.
As the owner of many Adobe products, I am disgusted by their total disdain for their loyal customers -- STARTING WITH their horrible customer service where the representatives simply read off scripts and don't seem to understand basic English.
As much as I enjoyed earlier versions of PSE, I think in the end, we're going to have to vote with our feet. There are a growing number of options out there...Adobe you've got to wake up and respect and respond to your customers.- view 2 more comments
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Well, Ms. Polichelli, three months have gone by and I don't see any indication that Adobe is being swayed by its customers' frustrations. To the contrary, now I find that Photoshop.com will be gone forever and I can't even use the convoluted process that I devised between PSE 10 and PSE 11 (see below). Instead, all I'm seeing is "Try Revel and tell us what you would like it to do". Seems to me that their R&D people should have researched this themselves before dumping it on us. Sad.
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I agree Mr. Maraist....and to make matters worse, Revel will NOT work on windows operating systems...Adobe says "wait and see". I've given up on Adobe as an online resource....I can however suggest that you treat yourself to a visit to picmonkey.com. NO storage allowed at all...but FUN online editing with an impressive array of features. I do not think that Adobe cares at all about its customers.
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I just installed Photoshop Elements 11 and found that there is no way to interface with the online storage that I am currently paying for. Also, I was told by the Adobe Chat representative that you cannot sync your Photoshop 11 albums with Photoshop.com. Photoshop 10 had a dropdown under 'edit' which allowed you to manage your synchronization between Photoshop elements and Photoshop.com online storage and albums. Also, there was a way to share your online albums directly in Photoshop elements. Does anyone know how to get around this so my albums both go into online storage and are in shared and unshared albums in Photoshop.com? Or am I just missing something?
This reply was created from a merged topic originally titled
Making Photoshop Elements 11 jive with Photoshop.com. -
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I still have Elements 10 installed on my computer. Does anyone know how to transfer the catalogs back to it from Elements 11? I've tried, but I can't find a way.
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To configure the current catalog for sync in PSE10 (no need to do anything complicated like renaming), just go to Preferences > Backup/Synchronization and click the "Backup/Synchronize This Catalog" button (there will be some text above the button explaining the situation).
If you purchased PSE11 through us in the last 30 days, then you will have no problem returning it to us. If you purchased elsewhere, you will have to check with the retailer. -
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Thanks, Brett. I'm back to PSE 10 and I'm happy again.
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I’m
Totally dissatisfied
Unfortunately, unlike M. Maraist, I don't have the option of returning to PSE 10 because it has never worked properly on my Mac OS and Adobe knows this and is unable or unwilling to fix the issue.
After I spent months with their so-called customer assistance (which often included waiting on the phone for an hour) Adobe tacitly agreed it could not fix the persistent time/date problem where the software automatically alters the time or date of your photos every time you open the files sending your "organizer into complete chaos.
This has remained unfixable even after an Adobe "engineer" took remote desktop control of my computer and experienced problem first hand and official response was: They're working on it. That was months ago.
Adobe then responded by punting the problem to PSE 11 without EVER TELLING ME that I would lose auto-synch.
SO my options are to use PSE 10 -- which doesn't work and scatters my photos hither and yon with faulty times and dates...or use PSE 11 which doesn't synch.
Neither of these options is acceptable.-
I also experienced the same time/date problems with Windows, so that I could never get the photos in each album in Photoshop.com to line up in the same way that I organized them in PSE 10. Like you, I allowed the customer assistance rep to take over my computer and spent at least a solid 10 to 15 hours working with not only him (it's a good thing I'm retired), but two more levels of expertize. I know this must have cost Adobe much more than it got from me buying their software. Eventually, they told me there was no way to do what I wanted because Photoshop and PSE operate differently, but that they would put in for a software fix for in the next version of PSE. You can imagine my shock at what really happened in PSE 11.
I've just given up and accepted the reality that no matter how carefully I set up the photos in my PSE albums, they will end up as a hodge-podge in Photoshop.com. When I share the albums on my URL, I generally have to apologize and let my family and friends know that I'm not that inept, it's just the way Photoshop works.
What I've decided to so is to use PSE 11 features not found in PSE 10 to edit special photos, save then in a very specific album on my hard drive so I can easily find them again, then import those photos into PSE 10's organizer. That way they will show up on Photoshop.com. It's a roundabout way to do things, so I'll only use this technique to edit/create in ways that PSE 10 can't handle.
Still, I appreciate Brett's getting me back on track with PSE 10. I thought all my work was lost and gone forever. -
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I am following the same plan as you, Claude. I had noticed the change in order on the web site, and found it a little irritating, but I was not using it to share specific albums, I was using that mostly as a really basic sync organizing method. As long as I could find the photos out there, I was happy, and I could get to my latest version from anywhere - either to share with someone, or create a project on Shutterfly from anywhere, etc. I felt so secure knowing that my photos were all safe and sound, exactly as I wanted them, rather than worrying about the backup schedule on my PC, external drive failure, etc. I had stopped thinking about the whole issue, and hadn't realized how much peace that gave me until it was gone! Oh, well...
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I’m
frustrated
I am going to jump in here too. This has me very frustrated. I just switched from a PC to a iMac and am trying to replicate my Elements - Express workflow (that I absolutely loved for the synching) and I cannot due it to Revel not being even close to what Express can do when it comes to synching and PSE11 not supporting the synch operations. WTF! Aargh!
Ideally, I would like to use a LR-Revel workflow to replace my PSE - Express one but it is not there yet. The LR-Revel workflow could meet my needs (in a limited way) if I could create all my albums in LR and publish them to Revel without multiple copies of my photos being uploaded.
Adobe - Please, please, please get something working fast that synchs albums between my PC and the cloud like PS Express did with PSE FAST! Preferably LR and PS Express or Revel but I would go back to PS Elements for this. -
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I’m
tired of waiting
Hey ADOBE - how about giving us an estimate of timing instead of the run around?
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I’m
frustrated
my hard drive crashed. I have my photos stored on photoshop.com a subscribed service I pay to store my photos. I purchased elements 11 today because I was told I could sync elements 11 with photoshop.com and stream all my photos to my hard drive quickly and easily. I have over 17,000 photos on photoshop.com can anyone please tell me how download them to my windows 8 computer. thx. steve
This reply was created from a merged topic originally titled
sync photoshop.com with my computer.-
As of Photoshop Elements 11, we no longer have a direct sync ability with Photoshop.com. However, you can use the Photoshop Express Downloader to sync your files to your hard drive. Once they are on your computer, you can add them to the Elements 11 Organizer for further manipulation.
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And what is Adobe's plan about refunding pre-paid Photoshop.com fees? From what I am seeing in the "official" responses, the reccommendation is to abandon Photoshop.com and move to the less functional Revel.
Does it appear to anyone else but me that Adobe is decided to ignore the postings here?-
Brett has replied several times - you can't claim that it is being ignored.
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I just canceled my 250GB Photoshop.com account. (Way to go Adobe!)
The sync code was already written for PSE so why leave it out of 11? It is not like you are having to reinvent the wheel.
Then there is the economics of the decision, The hardware is the same more or less, Adobe charges more for Photoshop.com (the better of two offerings) than Revel, therefore the profit is higher for Photoshop.com. Am I missing something? Companies are suppose to make a profit, right? Companies also should meet the needs of its customers, right?
Why is Adobe so reluctant to fix the problem? It could be done easily with an update.
Sorry, Revel is just not ready for prime time.- view 2 more comments
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Thank you. Is there any way to know if this solution will include anything like the sync function? It would be nice to know, but I will wait and see what develops. I still love PSE..
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I just canceled my 100GB photoshop express online subscription too. Switching to SmugMug until Adobe can meet my needs at least as well or better....
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I’m
frustra
I agree. I don't understand why the sync option was removed when it was a perfectly functioning feature in prior PSE versions.
Also there was no warning or notice to customers that the feature had been dropped -- no notice on either the packaging or the download site.-
Even after reading all of the comments and replies, I also am still no closer to understanding Adobe's basic reasoning for this major change of direction. I can see what's happening, but I don't understand the 'why' of it. the sync setup seemed to be working well and the customer base, as far as I know, seemed very happy with it.
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I was informed by an employee on the FB page that they had sent out some kind of email notice, and I should have been paying attention. I suppose it could have gone to my spam folder, but I really don't remember seeing anything. Besides, even if they did send something, it is easy to not recognize that something is going to affect you, if it is worded in market speak, on a list of features.
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I recently uploaded a large number of photos to photoshop.com. During the process I noticed the upgrade options, one of which promoted Elements 11 and the fact that it was tightly integrated with photoshop.com. In fact, when I click Membership Level's "What is this link" I get the following info: Upgrade to Plus membership to increase storage limits and unlock the Plus slideshow themes for online use. If you have Adobe Photoshop Elements or Adobe Premiere Elements, you get even more benefits." So I decided to go ahead and buy Elements to get those extra features. Now I find out from other topics on this forum that the synching to photoshop.com was a feature in Elements 10. It was removed in Elements 11. Seriously?
This reply was created from a merged topic originally titled
Phtoshope Elements - compatibly with Photoshop.com. -
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How do you cancel your subscription to photoshop.com. Like many others here I used it because of the sync with PE 9. Having moved to PE 11 (which I like generally), photoshop.com is now useless and I want to get a refund of the fee.
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I would like to get a refund as well. I discovered this problem about the Elements 11 connection without remembering my account would auto-renew. Now I have a full year of useless subscription.
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I phoned Adobe Customer support, Told them the problem and they refunded my unused balanced and closed/deleted my pictures. Of course they sent me an email asking me to change my mind and if I acted immediately they could stop the scheduled deletions. I told them no thank you. I hope this works for you and they have not changed their refund policy. Adobe has dug themselves a hole and I fear that their solution is to use a bigger shovel.
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1I am leaving PS as well. Tired on the no answer and mess PS has created.
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My account expires next month and I just canceled autorenew. I am OK with the 1 month overlap while I get all my photos uploaded to SmugMug.
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Does PE 11 upload directly to SmugMug?
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I am doing the same thing, I don't want to give up the online sync, I depend on it for accessing my pics from anywhere, and having the latest version, and getting my phone photos in with my other pics as I take them. I am having a really hard time imagining what I am going to do when/if that goes away, none of the other services I have looked at are at all the same. 11 is interesting, but I will just use it on an intermittent basis, and move stuff over.
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I just don't get it...I own PSE versions 8,9, 10 & 11 (I'm a sucker for their upgrades), and until Version 11, I just loved the automatic album synching with my photoshop.com account. They've already done the software engineering and it worked like a charm...I just don't understand why I now have to do a clumsy work around....."If it's not broke, don't fix it..."
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I also go WAY back with PSE versions and am VERY upset with the new system. Auto synch with PS.com was great. Albums were kept in order and it was easy! This is a mess. Does anyone know if it is possible to go back to PSE 10 and keep Photoshop.com??? There is no way I'm going to try to match all the albums that I have on PSE in Revel. This is just nuts!!!!
PLEASE Adobe, fix this!!!!!!!! -
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It is nuts, and they are not going to fix it. They just sent information out about the final date for shutting down photoshop.com, and the migration process of sending all your pics over to revel, which is pretty much useless, as far as I can tell. They are offering free upgrades to PSE 11, for anyone who will take it, which you might as well, since there will never be any sync again..
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There is a forum dedicated to the transition from Photoshop.com to Revel for those who need more information or are having issues:
http://forums.adobe.com/community/ps....
The FAQ's are at:
http://forums.adobe.com/community/ps....
More Revel information can be found at:
http://www.adobe.com/products/revel/f...
http://helpx.adobe.com/elements-organ... -
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Hi Damon
Can you elaborate more on your question or suggestion as well as what platform you are asking about? Photoshop tools is a bit too vague.
Thanks,
Pattie -
EMPLOYEE
Removing that option was a "really bad" decision...
*No auto back-up and synching
*While you can export Albums from LR or PSE, it is not at all smart and if a pic is in multiple albums it is uploaded multiple times
*No keyword support - so you cannot get around the point above by assigning keywords to the pics, uploading your whole library, and then making albums online.
Please give us a solution that works!