Loading Profile...
Twitter,
Facebook, or email.
I’m
frustrated
Photoshop: Inaccurate selections with Radeon graphics cards on Mac OS
After installing Lion, selections with the Rectangular Marquee Tool generally are reduced by one pixel when the mouse button is released. For example, dragging a 25x25px square results in a 24x25px selection.
-
I’m
frustrated
I have this problem, too, and it's made doing accurate UI work with Photoshop utterly maddening.
Potentially related, selections were also off pre-Lion when using OpenGL rendering. Disabling OpenGL and restarting Photoshop fixed the selection issue pre-Lion, but the issue is there in Lion with or without OpenGL.Comment-
jaxxonxx September 29, 2011 16:09Me too. It's as though 1px = 1.138523 px or something. Simply brutal. :(EditDeleteRemove
-
-
-
-
-
Hi,
Does this occur only with dragging out a marquee by hand, or also when using the Fixed Size option in the marquee tool options bar?
Does this occur only at certain zoom levels? Can you reproduce this problem at 100% zoom level?
Thanks-
Not just selection marquee either. Also crop tool and shape layer tools. It's killing me.
-
-
-
-
-
Hi Michael,
The issue occurs for me under both CS5 and CS5.5 only at 100% zoom. (Higher zoom levels seem to have accurate selections, and lower zoom levels are ambiguous). It occurs with a freehand rectangle selection as well as Fixed Size selections.
Here's a quick video of the bug in action:
http://static.command-tab.com/temp/bu...
In all cases, I was careful to create a selection at 100% zoom that was *dead on* matching the blue square. Yet, when I released the mouse button to confirm my selection, it jumped and missed my carefully-aimed target by a pixel. More often than not, it misses by moving my whole selection up or by just raising the bottom edge of my selection by one pixel.
For someone who does pixel accurate work, it's frustrating to have to make a selection two, three, four times or more to get the size to "stick". -
-
What machine are you using, and what video card/chip? We've seen that bug before and it was specific to certain GPU versions (ie: a bug in the driver).
-
Latest MacBook Pro here and one that's about 2 years old at home. Same issues.
-
-
-
-
-
Hi Chris,
I'm using a 2.66 GHz Late 2009 Quad Core i5 27" iMac (iMac11,1) with an ATI Radeon HD 4850 (512 MB) GPU.
Possibly related, I encounter this bug with Photoshop's "Enable OpenGL Drawing" turned off under Preferences -> Performance. With OpenGL drawing turned on, both the in-progress creation *and* completed selection don't match my cursor positions exactly. I typically turn off OpenGL drawing because it decreases marquee selection accuracy, and did so even before this Lion & CS5+ bug manifested. The two may be related, though. It would definitely be worth looking into. I can create another screencap with OpenGL turned on, if needed.
Thanks! -
-
I can reproduce this. It's a little more subtle with OGL off but it definitely occurs with OGL on and off. Thanks for the demo video, Collin. I'll log a bug report on this.
-
-
I'm not sure if this is related, but the eyedropper tool for me exhibits a strange pixel shift at times in Lion, in both Photoshop CS5 and CS5.1. Sometimes, the preview circle will shift one pixel from where the cursor is, and show the color of that pixel instead. When I let go of the mouse button, the color that the cursor is actually on does get selected though. Sometimes it works fine, sometimes it looks like it shifts the circle over to the right, sometimes one pixel down, sometimes down and to the right. I can see the circle actually move right after it appears. I took a screen recording of this happening, the odd thing is that although I was 100% sure my cursor was on the rightmost edge of the blue square, in the recording, it shows it on the white part to the right of the square. You can see when the mouse is released though, that blue is the foreground color, not white like the circle shows should be. This never happened in Snow Leopard.
http://intendo.net/files/Screen%20Rec...-
Same here. Suspect it's the same issue.
-
-
-
-
-
I’m
aggravated
This is extremely frustrating. I used to be able to zip around with great accuracy (and always touted the wonderful "feel" of adobe products because of the pixel accuracy - when drawing bezier curves, for example). I do pixel-perfect work and this is driving me nuts. :(
- view 1 more comment
-
-
We're still working with Apple to try and get the video driver bugs fixed -- there's just an awful lot of them in 10.7.
-
-
Any progress on this? It's beyond frustrating at this point!
-
-
-
-
I’m
frustrated
2011 3.4GHz i7 iMac with AMD Radeon HD 6970M
OS X Lion 10.7.1
Photoshop CS 5.1
When I make a selection, the selection displays one pixel off from where it should be. As seen in the screenshot below the selection is actually flush to the right edge of the canvas even though it displays 1px off. If I pan the screen around the gap goes away in some spots which leads me to believe this is some sort of compatibility issue between certain Radeon cards and Photoshop.
I have searched around and it would seem many people have experienced this issue. All of my software is up to date. If I turn off OpenGL then this display issue goes away, however this is not a fix. A brand new top of the line iMac should have no problem running Photoshop. The problem also does not seem to be isolated to CS 5.1 or OS X 10.7.1.
For more details, see threads: http://forums.adobe.com/message/2990758 and http://forums.adobe.com/message/39544... on the Adobe forums.
This reply was created from a merged topic originally titled
Photoshop + OpenGL Marquee tool issues (iMac). -
-
Here are some screen shots to better illustrate the OpenGL problem with many Macs. The selection marquee is offset 1 pixel right and 1 pixel down while drawing. Once the mouse is released, the marquee snaps in position on the horizontal axis, but remains off in the vertical axis.
Changing the OpenGL options has no effect on this behavior.
This reply was created from a merged topic originally titled
Photoshop: OpenGL and Mac OS bug. -
-
I have this EXACT same problem. Marquee selections slightly off after unclick via trackpad or mouse (Bluetooth & USB).
Also when dragging a Curves point is generally off 1px.
VERY AGGRAVATING
2011 MBP 2.2GHz i7
OSX 10.7.2
AMD Radeon 6750M
CS5 Photoshop 12.0.4 -
-
This is so crazy there is a topic for this, I just assumed it was broken on my machine, but the fact that so many users are having issues with it, well, it's kind disheartening. I'm a designer so when things are inaccurate my work suffers, if my work suffers I don't get paid, ipso facto, I get hungry. Little help adobe! Your products rock!
-
-
Same problem here, on both an iMac and a Mac Pro with an NVIDIA card. It's not limited to Radeons.
Adobe, get on it.- view 10 more comments
-
-
-
-
-
-
-
-
-
-
-
Chris-
Let me suggest how you could have made the same point without sounding unprofessional.
"Thanks for keeping this thread going, folks. We are aware of this issue. We currently think that this problem it is related to a bug in an Apple graphics driver. We are doing all that we can and will update this thread as we know more. Some workarounds that have been suggested are (...)" -
-
Thanks for that, Matthew. I'll pretend Chris wrote that response.
The purpose of this support forum is for customers to indicate that they are having problems using Photoshop to do their jobs. Whose "fault" it is should not matter.
I think we (the paying customers) have done a lot to help identify the issue. For that, we get a guilt trip that we shouldn't be complaining. Wow.
I know customer service can be a difficult job. But frustrations like that should not be put on the customers. -
-
-
-
Hi,
We're investigating this issue. As a workaround, if you base your selection on the cursor position instead of the marching ants positions, the selection should still be faithful to the cursor position on mouse-up.- view 6 more comments
-
-
-
-
-
-
-
My home machine: ATI Radeon HD 5750 1024 MB
-
-
thanks Michael, found your workaround suggestion for the selection tool and it's doing the trick just fine. Much appreciated.
-
-
-
-
I’m
frustrated
Same here! Tremendously frustrating.
Eye Dropper tool, Shape tools, Marquee tools, and even sliders on panels (sometimes i drag opacity down to 0 and then look back and it's mysteriously at 1)
Usually when drawing shapes, I keep an eye on the info panel so that i can see the pixel dimensions. For example, I'll drag a rectangle out to 200x200 as shown in the info panel - and again, as soon as I release it shifts to 200x199 or something.
With the eyedropper tool and color selector window open, i can put the cursor in one spot & press the mouse button down - see the color update accurately, but as soon as i release, the color updates to one of the neighboring pixels. Without moving the mouse, i can reproduce this behavior over & over...-
All that you describe is exactly what I'm experiencing MANY times per day on a daily basis. It's infuriating. :(
-
-
-
-
-
Michael, Any updates on this?
here's my machine info:
Graphics NVIDIA GeForce 8800 GT 512 MB
Memory 10 GB 800 MHz DDR2 FB-DIMM
Mac OS X Lion 10.7.2 (11C74)
BTW, this is definitely not a marquee only issue. As I mention above the problem also occurs with the Shape Tool, Color Picker, and sliders.-
The primary issues were with Radeon cards (AMD/ATI).
The graphics issues on 10.7 are different, though still caused by bugs in the video card drivers. We are continuing to work with Apple to get these bugs fixed in MacOS. -
-
-
-
-
Hi Marshall,
Sorry, I don't have any more updates. Our developers are investigating the issue right now and they're aware that it's not just a marquee only issue, so hopefully they'll get to the bottom of this.- view 4 more comments
-
-
-
-
-
You are reading things into my replies that simply do not exist. I'm giving you the facts - that is all.
-
-
Thanks for taking the time to reply. I hope we can get this sorted out!
Shot in the dark here, but, I if there are any interim work arounds that you guys have come across or that might be worth trying, i'm happy to be the guinea pig. Just let me know. -
-
-
-
I have this same issue on Windows 7 running a Radeon HD 6800 card.
It's annoying, but Michael's suggestion above to make selections based on actual cursor position rather than the actual selection box/line/marching ants works like a charm. -
-
As it was mentioned above, the selection tool is not the only one affected.
When using color picker and dragging cursor to pick color from a certain point, on mouse release, cursor changes from eyedropper to a brush-like circle, and shifts 1px to the left.
So annoying.
MacBookPro
AMD Radeon HD 6490M
MacOSX 10.7.2 -
-
Here's video explaining the part about color picker.
You have to try to pick color of a particular pixel from area with a lot of different colors in it (text with anti-aliasing is a good example). You'll see that when I pick color and release mouse button, cursor changes to a circle and a different color is selected.
http://youtu.be/l_63dIYKGlo
Similar trouble with the selection tool.- view 2 more comments
-
-
-
Bingo.
-
-
I have the exact same problem on my iMac with OSX 10.7.2 and Photoshop CS5 v12.1. Immensely annoying and time consuming.
Apple, hurry up! -
-
-
-
By the way, I'm just wondering -- do Adobe developers report all these issues to Apple? I mean, Mac has reputation of a preferred platform for all kinds of designers, so I was wondering if Apple is aware of this platform's conflicts with Adobe products.
- view 1 more comment
-
-
You are right. I have just submitted the bug via Apples Feedback and encourages everyone else with the problem to do the same:
http://www.apple.com/feedback/
I just heard from two of my friends that they have the same problem on a brand new iMac bought after Lion was released, a 1,5 year old iMac i7 and my own iMac from 2007.
On my Mac it does not make any difference if I turn off the OpenGL settings on the performance tab in Photoshops preferences. -
-
Well, I just did the same. Let's just hope it's one of the priority bug fixes in Apple for the upcoming release.
-
-
-
-
Experiencing the same here with the selection tool, until I disabled OpenGL Drawing and relaunched Photoshop. I still see that sometimes when I drag, the marching ants no longer line up perfectly with the cursor. When I release the mouse, the selection is based on where the cursor is. I guess this is what Michael meant above. Thanks.
MacBook Pro
AMD Radeon HD 6770M 1024MB
Mac OS X Lion 10.7.2 -
-
I’m
frustrated
I believe there's a regression in Photoshop CS5 (and maybe CS4?) in that at 100% zoom, attempting to marquee an exact rectangle will often result in the marquee being off by a pixel in either dimension. Extremely frustrating. I'm using a standard Apple wired mouse and in any other application, I can marquee with single pixel accuracy. Only workaround that exists (which hurts productivity) is to zoom in at least 200% (but 300% or higher works even better).
Specific example: Have an image of say 1020 by 768 at 100% zoom. Attempt to marquee a middle area of 200 by 100. When the mouse is still down, the Info inspector will show you that the area is indeed 200 by 100. Releasing the mouse button will then often end up giving you a marquee of 199 by 100, 200 by 99, etc.
This reply was created from a merged topic originally titled
Photoshop: Accurate marquee often not possible at 100% zoom.. -
-
Exactly!! I have to try 4 or 5 times, often, to get the marquee or shape later to draw to the pixel size when the mouse button is released. If you watch the dimensions in the Info box, you will see this for sure. It's incredibly annoying.
Something new: when using the eye dropper, when you drag over an area with the mouse down, watching the color selection change, when you let go of the button, it often jumps to a neighboring pixel. This is most notable on edges. Say you want to sample a color on the very edge of a gradient. It often grabs a pixel near by.
Come on guys. Let's get this working.-
Actually the eye dropper isn't new. Several people above has mentioned it.
-
-
-
-
-
Are any of you getting this with other tools? I'm experiencing all the above, but also something similar when moving layers http://feedback.photoshop.com/photosh... Am wondering if it might be related.
-
-
Now that's a new one.
Zoom, make multiple selections, move document to the left or to the right.
And voila :-)
MacBookPro
AMD Radeon HD 6490M
MacOSX 10.7.3
-
OK, Apple has not yet fixed all the video driver bugs on MacOS 10.7. Please let Apple know that this is important to you, so they'll give a higher priority to fixing these bugs.
-
-
-
-
-
Having the same issues - switched from pc to mac and now I want to go back :(
-
just turned off my OpenGL and it is working much better...too bad, cause now the program isn't as smooth
-
-
-
-
-
This is pathetic. Eight months since being reported, and no solution in sight. I have the same problem on a mid-2009 17" MacBook Pro. Marquee selections and slider adjustments are both unreliable. This is completely unacceptable. To top things off, the only reason I upgraded from CS4 to CS5.5 late last year is because, at the time, Adobe said you would have to pay full price to get CS6 if you weren’t upgrading from CS5.x. I know Adobe has since changed course on this (thankfully) but I’m still out the roughly $500 I spent for the upgrade and will have to spend another $500 or so to get CS6, which will hopefully fix the issue. No other graphics app on my Mac has these kinds of problems. Seriously, screw Adobe.
-
-
I just tried out the Photoshop CS6 beta on my MacBook Air, and the bug appears to be fixed or worked around, because selections are dead-on, with or without OpenGL. This fix, plus the other additions to CS6 (in particular, the Layers panel improvements) will make this a must-have upgrade for me!
-
We have a couple of workarounds for Apple driver bugs in CS6.
Apple is slowly fixing driver bugs in 10.7, but hasn't gotten them all yet. -
-
-
-
-
I’m
still pissed
Doesn’t mean much if you have to pay hundreds of dollars for an upgrade just to fix a bug. Classic.
-
The bugs are in Apple's video card drivers. Adobe is just attempting to work around the bugs, and that took significant time to develop and test.
When Apple fixes the bug in the drivers, that should solve the problem in all versions. But until then, we've tried to avoid the problem in the latest version of Photoshop. -
-
-
-
-
Very nice of you guys to take care of this.
However, a logical question would be -- are you guys planning any CS5/CS5.5 patches with these "workarounds".-
We're preparing to release CS6, and the workarounds are not simple patches. No, there will not be updates for CS5.
-
-
-
-
-
I have started to get this issue again, in CS6 (Intel graphics card)
-
-
Hi Sam,
Could you specify which Intel graphics card you're using? Intel HD 3000? Intel HD 4000?
Is this for a mac or windows machine?
Thanks. -
-
Hi Michael,
Intel HD Graphics 3000.
Mac (MacBook Air), OS 10.7.5 -
-
I can't reproduce this on the same machine configuration. Could you give me more detail on your workflow and what you're seeing?
-
-
I have too, unfortunately. Seems like it started after updating to 13.1
My setup is:
Mac Pro, OSX 10.7.5
Graphics: NVIDIA GeForce 8800 GT 512 MB
Processor: 2 x 2.8 GHz Quad-Core Intel Xeon
Memory: 14 GB 800 MHz DDR2 FB-DIMM -
-
Update: We were able to reproduce this, thanks everyone for your help. We'll investigate a fix. Somehow this was reintroduced with the latest patch, it doesn't occur in 13.0.
-
-
Hey Michael
Sounds like you're able to isolate the bug. It'd be decent if you could roll out a patch for CS 5-5.5 users who purchased an upgrade from 4 only to find the bug introduced! The whole suite isn't exactly cheap! I can't see myself upgrading for some time. Besides, CS5.5 is not all that old. Surely Adobe value their customers enough to offer more than minimum support for their products.
In hope, Rick -
-
Any update on this one?
-
-
-
EMPLOYEE
EMPLOYEE
