Photoshop: PS CS5 won't launch on OS X 10.9. (need java runtime)

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    Just figured it out.......needed to update the CS5 runtime java. Solved! up and running again.
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  • Jeffrey Tranberry (Chief Customer Advocate) October 23, 2013 11:38
    Thanks for closing the loop. For those looking for the latest runtime, it can be found here: http://support.apple.com/kb/DL1572?vi...
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  • I've downloaded and installed this same Java runtime three times, with several reboots, and my CS5.5 apps are still crippled. I keep seeing this advice as being THE cure for early Mavericks adopters, but it sure ain't working for ME.
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    • Jeffrey Tranberry (Chief Customer Advocate) October 25, 2013 14:03
      Let us know what you discover and/or if we need to try other things (clean OS/PS installations)
    • Jeffrey, I seem to have solved my problem by replacing my eight-year-old monitor with a new one. When I first took my MacBook Pro to the Genius Bar, "Chris" told me that my weird window display problems were because Mavericks has changed some aspects of how it displays screens, and I *think* what he did was simply reset the options in System Preferences>Display so 10.9 could reassess the situation.

      I *know* that he also rebooted into the recovery partition, chose Open Terminal from the Utilities menu, typed resetpassword [that's one word, then press enter], and then when the Reset Password window opened, hit the Reset ACLs button at the bottom - which reset user level permissions, an action which apparently has been clearing up a lot of problems with the Mavericks transition.

      At that point, Photoshop launched perfectly, and the persistent problem where the Java Control Panel in System Preferences wouldn't open seemed cured as well, so I thanked him and took my Mac home... where Photoshop failed again! Same behavior.

      Back to the Genius Bar, "Torey" showed me how to reset the ACLs myself, Photoshop launched, all is good... until I got home, and the same problems all over again. It wasn't until I took the MBP back to the Bar after the weekend - where Photoshop launched perfectly as soon as I gave it a shot - that "Ryan" and I realized that it might very well be one of my peripherals causing the problem. And sure enough, when I got home and launched Photoshop with no devices attached, everything was OK.

      Imagine my surprise when the first peripheral I plugged in, my monitor of all things, provoked the problems I'd been wrestling with. I tried messing with the settings, and realized that my old monitor was so outmoded that I couldn't update a driver for it or anything. So I did a little shopping around, and found the LG 22EA53T-P on sale at Best Buy for $140. It's IPS rather than TN, and LED rather than CCFL, which are both usually the better, spendier options. And the reviews on Amazon were glowing. I just went and bought it, hooked it up, rebooted, and apparently all my problems are now resolved.

      BTW, I asked specifically about the diff between the Apple Java SE 6 Runtime and the Java 7 available thru Java.com. Seems Java 7 *includes* the other one, so it's really better to install 7, especially since Apple doesn't intend to support any updates to version 6.
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  • I’m confused
    This reply was created from a merged topic originally titled
    Photoshop CS5 problem under Mavericks.


    When I try to open Photoshop CS5 I under Mavericks I get a dialog that says I need a Java SE 6 Runtime. When I say OK it starts what appears to be a download and then says it can't install the software because it is not currently available from the Software Update server. What's going on?
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  • This reply was created from a merged topic originally titled
    LR & MacOS 10.9 problem.


    LightRoom 4.4 and 5 can't start under MacOS X 10.9 Maverick... I see only LigtRoom start window and nothing else... MacBookPro Rethina... LR 4.4 licensed (install before MacOS upgrade) and 5 try have some results...
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  • Had an issue with menu drop downs being blank in CS5 Photoshop and ran the http://support.apple.com/kb/DL1572?vi... download and it works great now
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  • This reply was created from a merged topic originally titled
    Photoshop Incompatible with OS X Mavericks.


    Photoshop CS 5.1 won't initialize on MacBook Pro running Mavericks. Adobe's website says it should but even with repeated uninstalls and re-downloading, it won't work. Their call center said on 10/30/13 that it's known that it hasn't been tested with Mavericks. That's contrary to what their website says. I'm a web designer and need it to work.

    Please, would appreciate any fixes or workaround. BTW....they also said cloud service for Creative Suite also wasn't tested and many Mavericks machines won't run it either.
    Thanks. Marty in Walnut Creek
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    Thanks to all for solving my problem. In answer to Chris Cox, the product support for photoshop or all adobe products is 800-833-6687. I'm may have gone overseas as determined by the reps accent and structure of english sentences. She had to check if PS CS 5 was compatible with Mavericks and she came back and said no as it hasn't been tested yet. That is very strange.

    To Ken Huey, it was my HP w2207p Monitor that was the problem. I unplugged it from the MacBook Pro and behold....the program intiialized and ran. Then I could replug my external monitor back it. Also, from your suggestion, I went to my Monitor Settings and selected the HP setting (rather than internal monitor) as default and that worked too. Then I could even switch back while Photoshop was still running without a problem. Many thanks.
    Marty in Walnut Creek CA
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    • Jeffrey, it's great to have an Adobe rep such as yourself helping and participating on the forums. Many thanks
    • Hear, hear! One of the biggest problems with support forums is how many questions, problems, and postings go unaddressed and ignored by the very people who ought to be providing answers. Thanks so much for your help.
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  • I'm on a new iMac (2012) just purchased refurbished. Running Mavericks as suggested by an Apple rep when I realized my older version of iWork wouldn't run on Mavericks (all software I mention here has always worked just fine on my older MacBookPro ... why I'm a bit freaked out right now at not being able to WORK on my new outer!). I have CS5/5.5 (INDD) and the only things to work on the new machine once I transferred the hard drive over wholesale from my MacBookPro (didn't have time to do it any other way - again, got DEADLINES from clients needing me to finish up projects this time of year!) were PSD and AI. INDD (5.5), Flash and Dreamweaver all dead in the water (in addition to tons of other software and drivers ... crazy. Mavericks is NOT ready for prime time IMO i.e. for those of us who use the Adobe CS suite for WORK purposes). Now PSD just closed and I get some message about "Adobe App Mgr is needed to resolve this problem. However it is missing or damaged. Please download and install new copy of the App Manager from 'http://www.adobe.com/go/applicationma...'." and this takes me right to ... Adobe Creative Cloud. What the heck is going on here? I suspect Adobe and Apple are in cahoots in not having warned their customers about upgrading to Mavericks causing our Adobe software (OWNED versions) to not work and forcing one to buy a cloud subscription. When I try to click into my INDD, Flash and Dreamweaver apps I'm also taken directly to CC to purchase software. WTF? I downloaded the java update someone mentioned above and still getting this ridiculous message above. Again, this is NOT a monitor issue as others have suggested above, my software is updated as much as it can be, and supposedly CS 5/5.5 ARE supposed to run in Mavericks. I've seen comments online about class action lawsuits and if I cannot get my CS software to run on my new 'outer with Mavericks running, then I'll most likely be joining in the legal proceedings because the result of having gotten myself into this set up is that now I cannot work i.e. I cannot pay the bills. This is a SERIOUS matter!
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