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Elements 11 editor won't open

Using Elements 11. Seems to have a bug which prevents opening of editor portion because it stops working and programme must be shut down. Introductory blue rectangle with all names flashes. Have reported it twice case file = #0184520468. Happened again today. India cannot find problem. Uninstall and install only way to get it to work again. Is my disc flawed? or is it a bug?
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