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Photoshop: CS6 Extended stopped responding while in 3D

Am starting to have crashes in CS6 while working in 3d. mssage is, 'cs6 has stopped responding." I was moving a 3d object after roughly 50 minutes into the creation. my video rivers are up to date and all other programs run fine. Below is a report from the reliability monitor. TIA

cs6 ext stopped responding while in 3d
Source
Adobe Photoshop CS6

Summary
Stopped working

Date
‎12/‎27/‎2012 4:28 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 13.0.1.0
Application Timestamp: 5022da9d
Fault Module Name: Photoshop.exe
Fault Module Version: 13.0.1.0
Fault Module Timestamp: 5022da9d
Exception Code: c0000005
Exception Offset: 000000000036b285
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 7549
Additional Information 2: 75499a39069f727082a97ff62ae69972
Additional Information 3: 0e4b
Additional Information 4: 0e4b65d2828cbc248656549fa5aca630

Extra information about the problem
Bucket ID: 74990250
1 person has
this problem
+1
Reply
  • Jeffrey Tranberry (Chief Customer Advocate) December 28, 2012 01:24
    I'd guess an outdated or bad video card driver.

    http://blogs.adobe.com/crawlspace/201...

    It may help if we can could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

    http://feedback.photoshop.com/photosh...
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  • Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64
    Operating System: Windows 7 64-bit
    Version: 6.1 Service Pack 1
    System architecture: Intel CPU Family:6, Model:12, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
    Physical processor count: 6
    Logical processor count: 12
    Processor speed: 3192 MHz
    Built-in memory: 12279 MB
    Free memory: 9395 MB
    Memory available to Photoshop: 10993 MB
    Memory used by Photoshop: 89 %
    Image tile size: 128K
    Image cache levels: 4
    OpenGL Drawing: Enabled.
    OpenGL Drawing Mode: Advanced
    OpenGL Allow Normal Mode: True.
    OpenGL Allow Advanced Mode: True.
    OpenGL Allow Old GPUs: Not Detected.
    Video Card Vendor: NVIDIA Corporation
    Video Card Renderer: GeForce GT 545/PCIe/SSE2
    Display: 1
    Display Bounds:= top: 0, left: 0, bottom: 1050, right: 1680
    Video Card Number: 1
    Video Card: NVIDIA GeForce GT 545
    OpenCL Unavailable
    Driver Version: 9.18.13.1070
    Driver Date: 20121203000000.000000-000
    Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Video Mode: 1680 x 1050 x 4294967296 colors
    Video Card Caption: NVIDIA GeForce GT 545
    Video Card Memory: 3072 MB
    Video Rect Texture Size: 16384
    Serial number: 92628797445426243035
    Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
    Temporary file path: C:\Users\Steven\AppData\Local\Temp\
    Photoshop scratch has async I/O enabled
    Scratch volume(s):
    C:\, 1.35T, 1.27T free
    Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
    Additional Plug-ins folder: not set

    Installed components:
    A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
    ACE.dll ACE 2012/06/05-15:16:32 66.507768 66.507768
    adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
    AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0
    AdobeOwl.dll Adobe Owl 2012/06/26-12:17:19 4.0.95 66.510504
    AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471
    AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654
    AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661
    AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661
    AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661
    adobe_caps.dll Adobe CAPS 6,0,29,0
    AGM.dll AGM 2012/06/05-15:16:32 66.507768 66.507768
    ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
    aif_core.dll AIF 3.0 62.490293
    aif_ocl.dll AIF 3.0 62.490293
    aif_ogl.dll AIF 3.0 62.490293
    amtlib.dll AMTLib (64 Bit) 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000
    ARE.dll ARE 2012/06/05-15:16:32 66.507768 66.507768
    AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
    AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
    Bib.dll BIB 2012/06/05-15:16:32 66.507768 66.507768
    BIBUtils.dll BIBUtils 2012/06/05-15:16:32 66.507768 66.507768
    boost_date_time.dll DVA Product 6.0.0
    boost_signals.dll DVA Product 6.0.0
    boost_system.dll DVA Product 6.0.0
    boost_threads.dll DVA Product 6.0.0
    cg.dll NVIDIA Cg Runtime 3.0.00007
    cgGL.dll NVIDIA Cg Runtime 3.0.00007
    CIT.dll Adobe CIT 2.0.5.19287 2.0.5.19287
    CoolType.dll CoolType 2012/06/05-15:16:32 66.507768 66.507768
    data_flow.dll AIF 3.0 62.490293
    dvaaudiodevice.dll DVA Product 6.0.0
    dvacore.dll DVA Product 6.0.0
    dvamarshal.dll DVA Product 6.0.0
    dvamediatypes.dll DVA Product 6.0.0
    dvaplayer.dll DVA Product 6.0.0
    dvatransport.dll DVA Product 6.0.0
    dvaunittesting.dll DVA Product 6.0.0
    dynamiclink.dll DVA Product 6.0.0
    ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082
    FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433
    filter_graph.dll AIF 3.0 62.490293
    hydra_filters.dll AIF 3.0 62.490293
    icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
    icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
    image_compiler.dll AIF 3.0 62.490293
    image_flow.dll AIF 3.0 62.490293
    image_runtime.dll AIF 3.0 62.490293
    JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923
    libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
    libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
    LogSession.dll LogSession 2.1.2.1640
    mediacoreif.dll DVA Product 6.0.0
    MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174
    msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
    msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
    msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
    msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
    msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
    msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
    msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
    msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
    pdfsettings.dll Adobe PDFSettings 1.04
    Photoshop.dll Adobe Photoshop CS6 CS6
    Plugin.dll Adobe Photoshop CS6 CS6
    PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 3.0.0.383
    PSArt.dll Adobe Photoshop CS6 CS6
    PSViews.dll Adobe Photoshop CS6 CS6
    SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082
    ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082
    tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
    tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
    TfFontMgr.dll FontMgr 9.3.0.113
    TfKernel.dll Kernel 9.3.0.113
    TFKGEOM.dll Kernel Geom 9.3.0.113
    TFUGEOM.dll Adobe, UGeom© 9.3.0.113
    updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24
    WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112
    wu3d.dll U3D Writer 9.3.0.113

    Required plug-ins:

    3D Studio 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Accented Edges 13.0
    Adaptive Wide Angle 13.0
    ADM 3.11x01
    Angled Strokes 13.0
    Average 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Bas Relief 13.0
    BMP 13.0
    Camera Raw 7.3
    Chalk & Charcoal 13.0
    Charcoal 13.0
    Chrome 13.0
    Cineon 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Collada 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Color Halftone 13.0
    Colored Pencil 13.0
    CompuServe GIF 13.0
    Conté Crayon 13.0
    Craquelure 13.0
    Crop and Straighten Photos 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Crop and Straighten Photos Filter 13.0
    Crosshatch 13.0
    Crystallize 13.0
    Cutout 13.0
    Dark Strokes 13.0
    De-Interlace 13.0
    Dicom 13.0
    Difference Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Diffuse Glow 13.0
    Displace 13.0
    Dry Brush 13.0
    Eazel Acquire 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Embed Watermark 4.0
    Entropy 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Extrude 13.0
    FastCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Fibers 13.0
    Film Grain 13.0
    Filter Gallery 13.0
    Flash 3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Fresco 13.0
    Glass 13.0
    Glowing Edges 13.0
    Google Earth 4 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Grain 13.0
    Graphic Pen 13.0
    Halftone Pattern 13.0
    HDRMergeUI 13.0
    IFF Format 13.0
    Ink Outlines 13.0
    JPEG 2000 13.0
    Kurtosis 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Lens Blur 13.0
    Lens Correction 13.0
    Lens Flare 13.0
    Liquify 13.0
    Matlab Operation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Maximum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Mean 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Measurement Core 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Median 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Mezzotint 13.0
    Minimum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    MMXCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Mosaic Tiles 13.0
    Multiprocessor Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Neon Glow 13.0
    Note Paper 13.0
    NTSC Colors 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Ocean Ripple 13.0
    Oil Paint 13.0
    OpenEXR 13.0
    Paint Daubs 13.0
    Palette Knife 13.0
    Patchwork 13.0
    Paths to Illustrator 13.0
    PCX 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Photocopy 13.0
    Photoshop 3D Engine 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Picture Package Filter 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Pinch 13.0
    Pixar 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Plaster 13.0
    Plastic Wrap 13.0
    PNG 13.0
    Pointillize 13.0
    Polar Coordinates 13.0
    Portable Bit Map 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Poster Edges 13.0
    Radial Blur 13.0
    Radiance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Range 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Read Watermark 4.0
    Reticulation 13.0
    Ripple 13.0
    Rough Pastels 13.0
    Save for Web 13.0
    ScriptingSupport 13.0.1
    Shear 13.0
    Skewness 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Smart Blur 13.0
    Smudge Stick 13.0
    Solarize 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Spatter 13.0
    Spherize 13.0
    Sponge 13.0
    Sprayed Strokes 13.0
    Stained Glass 13.0
    Stamp 13.0
    Standard Deviation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Sumi-e 13.0
    Summation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Targa 13.0
    Texturizer 13.0
    Tiles 13.0
    Torn Edges 13.0
    Twirl 13.0
    U3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Underpainting 13.0
    Vanishing Point 13.0
    Variance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Variations 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Water Paper 13.0
    Watercolor 13.0
    Wave 13.0
    Wavefront|OBJ 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    WIA Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    Wind 13.0
    Wireless Bitmap 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
    ZigZag 13.0

    Optional and third party plug-ins: NONE

    Plug-ins that failed to load: NONE
    Flash:
    Adobe Paper Texture
    Mini Bridge
    iStockphoto
    Kuler
    Adobe Exchange
    Installed TWAIN devices: NONE
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  • hmmm, the only update I see with that number, (13.0.3) is for the apple.
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  • Jeffrey Tranberry (Chief Customer Advocate) December 28, 2012 21:27
    Looks like there is a newer driver for your card on the nVidia site:

    http://www.geforce.com/drivers/result...
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  • yes, that is the driver I have, 310.70. no idea why the system info states differently
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  • ah ha, You did what I did and misread it on the web site. 310.70 is the same driver, just that system info write it as :Driver Version: 9.18.13.1070
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  • I don't know if I made it clear. but the crash only occurs when in 3d mode,"or space."
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  • I’m frustrated
    it looks like adobe stock took another dip. I wonder why
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  • David Dobish (Senior QE Photoshop) January 07, 2013 21:49
    Do you have steps to reproduce the crash?

    Is it repeatable?
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