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Photoshop: CS5 Not Responding

I used photoshop over the weekend successfully. Then Sunday night it quit working. When I open the program it won't let me do anything and is unresponsive right away. I enjoy adjusting an image with Lightroom, but feel a bit like my right hand is out of commission without photoshop. I hope that my CS5 can be up and running soon. Thanks for any ideas!
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  • Chris Cox (Sr. Computer Scientist) October 14, 2011 20:28
    You might want to give us just a little bit more to go on:

    What OS?
    Is Photoshop up to date (12.0.4 or 12.1)?
    What changed outside of Photoshop since it last worked?
    What troubleshooting steps have you tried (disabling third party plugins, resetting prefs, etc.)?
    What system troubleshooting steps have you tried?
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  • Chris,

    How do I check which version of Photoshop I have? I've right clicked on the program to view properties, but can't find the information that I think I need. I spent a morning with Photoshop support this summer. I think that it was after May. The rep updated my computer then.

    She was supposed to fix a run time error. That showed back up a couple days after we 'fixed' the computer then. I know that I should have called them again, but I haven't been able to take a morning off to dedicate to being on the phone with tech support.

    It says Runtime Error! Program C:\...

    This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.

    Up until now, I can keep working with that window open in the background. Now that's not the case.

    I haven't installed any additional plugins. I don't know what changed last weekend when I worked on Photoshop. I'm trying to remember what the last thing that I worked on was. I think that I was creating an ad. Then I tried to open up photoshop to design a CD label. It opens, it will open a document, but won't let me do anything. I can't even go to File to close it.

    I'm on a Dell Computer purchased about a year ago. I use Windows 7.

    I've been working on updating the software from the Adobe website. The first time I tried, it picked the location to save and run the file automatically. Then something changed and I have to pick where to put the file. I'm not sure if I'm selecting correctly.

    I work at a television station and may have to recruit some assistance this week. I have projects coming up that require the use of photoshop.

    I think that may answer the questions that you asked in your email.

    I appreciate any suggestions that you may have... Even if it means uninstalling and reinstalling the software, again.

    Melissa
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  • Melissa, you can go to Help>System info and post the report.

    Can you try to recall what changed on your machine before Photoshop started reporting issues? Fonts being installed, system updates?
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  • I hand't done anything to my computer. Hubby said that he had noticed a request to update the Adobe Flash Player, but left it alne. We hadn't made any other changes. I will try reporting to Photoshop support directly. Thank you!
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  • When I open Photoshop it says version 12.04 That appears to be the latest update available on the photoshop site itself.
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  • Jeffrey Tranberry (Chief Customer Advocate) October 17, 2011 00:12
    Have you tried rebooting the computer entirely?

    I'd also try resetting Photoshop's preferences:

    http://adobe.ly/PS_Prefs
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