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I’m frustrated

Photoshop: Colour shifts when switching to fullscreen mode (CS5, Mac 10.7)

Hi there,
My problem began a few days ago when I exported some photos from Lightroom and began opening them in Photoshop. I'm working on a Macbook pro so I use an external NEC monitor for most editing. So now when I have an image open in Photoshop and I hit the 'f' key to got to full screen mode, the colour suddenly goes all wrong (like a wrong colour profile). It appears to be a display problem as I can save changes to an image where the colour has been messed up, and when I reopen it the colours are correct again. The problem persists with an open image no matter what I do once it has happened until I close the image. So pressing 'f' again until I get back to the regular window doesn't correct it. I use fullscreen mode a lot so this is very frustrating. And the wrong colour issue has begun to happen intermittently in Bridge too when dragging from the laptop screen to the external screen too now. I haven't been able to make it happen with any web browsers or other programs like Preview which display images.

Tech specs:
Mac OSX 10.7.3
Macbook Pro 15" model 6,2 core i7 2 core
8GB RAM
Lightroom 3.6
Photoshop 12.0.4
external monitor NEC 2690WUXi2 with spectraview II calibration
all latest os and photoshop updates were installed before problem began, and subsequent updates have not resolved it.

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  • Does the Mac version of PS have an OpenGL on/off option like Windows does?
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  • I have this same problem, it started to appear this afternoon.

    MacBookPro 8,2, Core i7, 2 GHz, 4 cores, 8GB RAM

    Disabling OpenGL does fix it, but i really shouldn't have to do that with this setup.
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  • Chris, is there a tech doc I could read about OpenGL and Mac OS 10.6.8, outlining at what point OpenGL is being implemented that affect previews in Bridge's main Preview, Camera Raw 6.6 (all zoomed views) and Photoshop?

    Is OpenGL controlling/driving all aspects of preview generation or only intense 3D, filtering and shading?

    I'm assuming from your reply OpenGL is aiding color management but not sure to what extent.

    Also is Adobe/Mac's preview generation still using any remnants of QuickDraw, QuickTime or (forgot the name) preview generator for postscript integrated within the OS interface.

    Is it all now driven by one preview technology?
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  • Thanks, Chris.

    One more specific. If I turn off (uncheck) OpenGL Drawing in Photoshop CS5.1 preference does this affect previews in Bridge and Camera Raw 6.6? Or is there another preference adjust separately for these.
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  • I’m very very very upset!
    Having the same problem, and it IS a recent development...
    working on a Macbook Pro i7...and secondary NEC monitor, that is calibrated regularly....
    the files look fine and match my LR window when first opened, but when switched to Full Screen, they go to (well you get the idea)...

    Adobe needs to fix this ASAP! It's really screwing up my workflow since I've gotten used to all the fancy zoom and navigation feel that graphics acceleration provides.
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  • Having exactly the same problem with a similar configuration. Disabling Open GL is a workaround.

    Macbook Pro 8,2
    NEC 2960WUXi (secondary display)
    OS X 10.7.3
    Photoshop 12.0.4

    Chris, any additional advice you could offer would be appreciated.
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  • Hi,

    Having the exact same problem too, just started today, was working fine forever until this afternoon.

    MacBook Pro 15 inch Early 2011 2.2 Core i7 - 8 GB ram
    AMD Raedon HD 6750M 1024MB
    OS X 10.7.3
    PShop 12.0
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  • Hello,

    I'm a photographer and I'm just starting with the two monitors (displays) issue, and I'm glad to see that I'm not the only one with this problem.

    I'm Using a Macbook Pro i7 Quad 15" and a DellU2410, both calibrated by ColorMunki hadware and ColorEyes Display Pro software. My versin of Photoshop is CS5 (12.0).

    I did the Open GL workaround and it seems to solve the problem partially, but I think is really just a workaround that not reflects the real color accuracy you would expect once you spend reasonable time and money to buy and calibrate your hardware.

    If you take a look at the Photoshop's Color Settings (Edit > Color Settings), you will see that Photoshop is considering as a MonitorRGB the Macbook Pro profile and not the profile of your display (in my case, the Dell U2410). Attention: you will not select the calibrated profile (select AdobeRGB or ProPhotoRGB), this is just a way to see how Photoshop is managing colors.

    Simple test to be done: after be sure that Photoshop is using the MBPro monitor profile, quit photoshop and close you Macbook Pro. If everything works well, your secondary display should turn "MacBlue" and then start to work as a main display, with Dock and Menu Bar. Open Photoshop and check the Color Settings and you will have the MonitorRGB showing the right monitor profile. In this case, you will be able to press F (shortcut to fullscreen) and have no changing of colors, even with OpenGL enabled.

    The problem now is how to change the MonitorRGB profile without having to use the secondary display (Dell U2410) profile in your Macbook Pro monitor (the result is very awful).

    Can anyone figure out any solution?
    • Chris Cox (Sr. Computer Scientist) May 24, 2012 17:02
      Photoshop uses each display's profile for color correction of each display.

      The "monitor RGB" profile just means the main monitor for convenience.

      What you're actually demonstrating is a more complex problem caused by a bug introduced by Apple in an OS update.

      Photoshop CS6 has worked around this issue (and some related problems in MacOS).
    • Hi Chris, thank you very much for your response. Although the Open GL solution worked out, I miss some features using my Intuos 5, so I'm looking forward to upgrade to CS6.
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  • I haven't noticed it on my Mac at home, but it just started doing it to me today on my Dell laptop at work. It is with an external monitor also, and I just calibrated it. Very frustrating. Anyone know a quick fix for the same problem on a "pc" running Windows 7?

    I never had this problem before today. Not sure what changed, but I don't see where anyone has reported the same problem on anything but a mac. Any advice would be much appreciated. I looked in preferences to find OpenGL to turn it off, but couldn't find anything like that.

    Thanks!

    Aaron
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  • I had the same problem, full screen mode showed a color shift in my psd files. Turning off openGL is a work around but I wasn't satisfied with this solution.

    I figured out the the problem is a result of your OS (my case, PC) uses a different color profile than photoshop does. When photoshop is in window mode, it uses the OS color profile. When switching into its full screen modes, it then uses the color profile specified in its own color settings.

    Solution: on a PC:
    1. Start Menu, search: "Color"
    2. click Color Management
    3. (select your main display if using multiple monitors, make sure you have the correct monitor selected, click "Identify" to be sure and match up the number on your screen with the selection in the Display drop down.)
    4. Check "Use my settings for this device
    5. click "Add", then scroll down and select sRGB IEC61966-2.1
    6. with the above highlighted, click "Set as Default Profile"
    7. hit OK, log off and log back on.
    8. Fixed

    If your working psd files are in a format other than sRGB, I would imagine that you simply have to load that same color profile as your OS profile.

    Hope this helps.
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  • I don't understand why this thread stops here. The above is not a solution. The monitor profile is used to display color to YOU, the local viewer properly. The working space and embedded profile in PS is used to transport and communicate color settings to other people/places/programs. There is a reason these are different. The best example is when I'm working in CMYK. Are you suggesting I load a CMYK monitor profile??? Not possible.

    The problem is definitely related to using dual monitors. I have an iMac and Cintiq. I recently created a calibrated profile for the Cintiq, and now Photoshop switches to the wrong profile when exiting full screen mode. I can recover it by moving the layout window onto my iMac and then back onto my Cintiq, and PS will then sense the change and use the correct profile again. I believe this is a Photoshop glitch.
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    • I am going to full screen on the secondary monitor. My primary monitor is the laptop. Did they have a solution for you?
    • No, no solution. I just thought I'd get you to confirm that so Chris could consider that clue in his notes. It seems that upon exiting full screen mode on the primary monitor, the secondary monitor profile is used. But upon entering full screen on the secondary monitor, the primary monitor profile is used.
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  • Here are some screenshots that might help. The first one is an example of the same document, duplicated. The one on the right has been into full screen mode and back, and the other never entered full screen mode. You can see the incorrect color in the one on the right.

    Again, this is on a setup with iMac and a Cintiq, with a custom color profile on the Cintiq. Adobe Creative Suite Color Settings and North American General Purpose 2, unaltered and synced across CS.









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  • Another clue, Chris. I remembered that I just recently changed my physical setup to have my iMac on a riser above my Cintiq. So I changed the monitor arrangement in my System Prefs to match. I do not remember seeing the problem before I did that.

    On a Mac, that looks like this:
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  • Yay! I think i've found a work around without having to disable OpenGL.

    Cause I like the fancy zoom effects.

    Here it is!

    Open random file/image press f shortcut to get to full screen view
    (yes the colour still shifts), then once in full screen mode open actual file you want to work on and it should open in full screen mode - colour intact. But stay away from that f shortcut, don't change screen mode again. switching from full screen back to window screen also shifts the colour.

    I've done a few tests this seems to work.

    Now I can get back to work on actual photos.

    Hope this helps.
    TheDeb
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  • I’m frustrated
    I have the same problem on PC. I'm pretty stuned Adobe didn't come with a fix since CS5. As it's a cross platform problem, and the GPU drivers of either nvidia or AMD had many versions since the first report, it appears to me as a photoshop issue.

    As a comic book colorist, switching constantly back and forth between full-screen and windowed modes is a core part of my workflow.

    Please Adobe, do something.
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  • I’m sad
    The problem was present in cs4, but it could be solved by unchecking the box "color matching" and "advanced drawing" under opengl settings. Since cs5 the checkbox is gone. Please Adobe fix this, it's taking too much time....
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  • Based on my experience, we'll all have to cause a loud ruckus in order to get attention for this problem. But the thread also needs to be moved to CS6, as it is a current problem.
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  • I’m confused
    Ok so, how do we get louder, Adobe? Do you want us to make a facebook page or some kind of online petition to get your attention?
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  • I’m frustrated
    And don't forget to address the problem in PC also. While I appreciate the work-around that Debra Maloney found, it is not remotely feasible in a production workflow. I am in and out of full screen constantly. I do hope they don't only address this problem for the newer versions and completely ignore versions CS4-present.
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  • 1
    A work-around/solution!

    It appears that the problem only exists with Basic mode for gpu enhancement. If you switch up to Normal mode or Advanced then the colour shift goes away....

    Just an FYI for you all!
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  • I’m concerned
    Had this problem as wel; Alex Yorks solution seems to be the fix.

    Win 7 PC - CS6 (master collection) - i7 - NVIDIA GeForce GTX 570
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  • I’m frustrated
    I'm excited that a solution has been found. However, can someone instruct me on how to make that change. When I go to the settings, I cannot switch it from Basic to anything. The option is not accessible.

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