I’m frustrated

Photoshop: Can't save new document as PNG after working with some image files

Some images Photoshop will not let me Save As PNG (and many other formats). This is not too bad; if I need to save in a different format I should be able to copy-paste into a new document. But if I create a new document after working with one of these images, I'm still limited on what formats I can save to, for no apparent reason.

In order to get access to the formats I want to save in, I have to open a file of a format in the longer list (I'll stick with PNG as an example), make it my new file, and Save As.

A new document should always have the longer list of format choices, since there is nothing in the document that should limit format choices. I believe it should be possible in all cases to Save As any format Photoshop has available to it, but if an existing file has issues that make this impossible, it should at least be possible to save a new file in any format.

Platform: Photoshop CS 5.5 running on Windows 7. I've also experienced this on CS 5.

I think the real problem has more to do with how Photoshop handles its format drop-down in the Save/Save As window - if the limited list gets loaded, the longer list doesn't always get loaded back in its place when it should be, or something like that.

If you need a sample image that causes this problem for testing, e-mail me. I'd be happy to provide one.
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  • Jeffrey Tranberry (Chief Customer Advocate) November 08, 2011 21:12
    It's likely that it has to do with the bit depth or color mode of the document you are trying to save. If you convert the document to 8-bit, RGB do all the formats you want become available in the Save As dialog?
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  • I’m facepalming
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    I've added an image file that I've been getting this problem with, here. It contained a logo, but work privacy policy prevents me sending the unedited file. I filled it with white and saved as, and it seems to retain whatever is preventing me saving it as png. I checked the Mode settings, and it turns out it was in CMYK color. When I switched to RGB it allowed me to save in the longer list of formats.

    So, I guess this can shift from a bug/problem to a recommendation. My recommendation is that the Save-as window should allow saving in RGB-only formats with a warning saying it must be converted from CMYK (or other color mode).

    Also, if there is some way to indicate to a user that the color mode is what's limiting file format choices, that would be a helpful alternative.
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  • I agree with this concern. If I create a *.psd file, then need to save it as a *.png file for my CAD rendering program, PNG will not be available in the Save As list. If I load a *.png file while the *.psd file is open, then I can save the *.psd file as a *.png file. Seems odd that I have to "seed" Photoshop to get the full Save As list.

    Frank
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  • I’m not thrilled.
    I never work in CMYK, and never change my color mode. The problem is different. I save as PNG for a while, and then it simply QUITS saving as PNG. I'm working with the same screen shot, and saving different parts of it for a help guide.

    The only solution I've found is to save it as a PSD, close PS CS4, and then reopen CS4. Open the PSD, and no problem saving PNGs again, for a while.
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