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Photoshop.com: Can't upload pictures

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Why can't I upload any pictures? Most of the pictures I tried to upload yesterday were successful, but some were not. I was unable to upload those that were not successful at a later time. After a while I could not upload any more picures. I tried uploading the pictures with a different name today and keep getting an upload failed message immediately. I still have storage space remaining on my account. Do you have any suggestions?

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Vaibhav Arora (Customer) January 03, 2012 06:34

Upload Video to Photoshop.com service from PRE should be corrected now.
Please let us know if you still face the issue.

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Phil Masse December 27, 2011 13:42

I am having a the same problem.
I can sign on to my account, but not upload.

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I am having a the same problem. I can sign on to my account, but not upload.

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Dana Cole December 27, 2011 14:41

I am trying to upload photos from within PhotoShop.com, which has been working fine. All of a sudden this no longer works. They are JPEGs created in PhotoShop Elements 9. I also tried uploading a JPEG directly from the camera download file--this did not work either. By the way, I have been uploading photos photos this way recently because the direct uploads and emails from within PhotoShop Elements stopped working.

dandjcole@att.net

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Can't seem to upload my pictures any more..

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I am trying to upload photos from within PhotoShop.com, which has been working fine. All of a sudden this no longer works. They are JPEGs created in PhotoShop Elements 9. I also tried uploading a JPEG directly from the camera download file--this did not work either. By the way, I have been uploading photos photos this way recently because the direct uploads and emails from within PhotoShop Elements stopped working. <a href="mailto:dandjcole@att.net" rel="nofollow">dandjcole@att.net</a> This reply was created from a merged topic originally titled <a class='notranslate' href="/photoshop_family/topics/cant_seem_to_upload_my_pictures_any_more/changes" target="_blank">Can't seem to upload my pictures any more.</a>.

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Jeffrey Tranberry (Chief Customer Advocate) December 27, 2011 14:42

We're investigating what's going wrong on Photoshop.com this AM as multiple people are reporting upload issues.

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We're investigating what's going wrong on Photoshop.com this AM as multiple people are reporting upload issues.

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Lee Photographers December 27, 2011 15:50

Cannot upload photo's to the online photoshop.com account into my albums. I list photos they list as ready but when I press upload they start then stop and status turns to unknown and nothing else happens. I tried it with just 1 photo last and shows 3% but then just stops. Can anyone help with this.

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photoshop.com photo upload to albums.

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Cannot upload photo's to the online photoshop.com account into my albums. I list photos they list as ready but when I press upload they start then stop and status turns to unknown and nothing else happens. I tried it with just 1 photo last and shows 3% but then just stops. Can anyone help with this. This reply was created from a merged topic originally titled <a class='notranslate' href="/photoshop_family/topics/photoshop_com_photo_upload_to_albums/changes" target="_blank">photoshop.com photo upload to albums</a>.

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Lee Photographers December 27, 2011 16:12

Cannot upload photo's to the online photoshop.com account into my albums. I list photos they list as ready but when I press upload they start then stop and status turns to unknown and nothing else happens. I tried it with just 1 photo last and shows 3% but then just stops. Can anyone help

This reply was created from a merged topic originally titled
Uploading to photoshop.com problems.

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Cannot upload photo's to the online photoshop.com account into my albums. I list photos they list as ready but when I press upload they start then stop and status turns to unknown and nothing else happens. I tried it with just 1 photo last and shows 3% but then just stops. Can anyone help This reply was created from a merged topic originally titled <a class='notranslate' href="/photoshop_family/topics/uploading_to_photoshop_com_problems/changes" target="_blank">Uploading to photoshop.com problems</a>.

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Eric Larsen December 27, 2011 17:31

I am also having the same problem.

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I am also having the same problem.

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Russell Porter December 27, 2011 17:52

I have been using photoshop.com for about a year,now for some reason I cant upload, tried differnt platforms, pc's and it won't work. I called support and I was told I have to buy software? I dont have the money to buy software, and dont understand why I would need software to get support at a .com site??? I sure wish I can fine someone who cars and womeone who will help.

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I have been uploading to photoshop.com for about a year and all of a suden it will not take my uploads, tried multiple pc platforms, networks and devices. the problem is in your end...but i cant get anyone on the phone to help!.

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- Fernando Garcia February 11, 2012 00:51
  
  i have the same problem. that's the message appearing when I'm trying to upload pictures on my account. I checked the format of my pictures and it should be uploaded because its a jpeg format. Is there a problem in there site?
  
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I have been using photoshop.com for about a year,now for some reason I cant upload, tried differnt platforms, pc's and it won't work. I called support and I was told I have to buy software? I dont have the money to buy software, and dont understand why I would need software to get support at a .com site??? I sure wish I can fine someone who cars and womeone who will help. <a href="https://s3.amazonaws.com/satisfaction-production/s3_images/662377/photoshop.com.jpg" rel="nofollow"><img src="https://s3.amazonaws.com/satisfaction-production/s3_images/662377/photoshop.com_inline.jpg" alt="" /></a> This reply was created from a merged topic originally titled <a class='notranslate' href="/photoshop_family/topics/i_have_been_uploading_to_photoshop_com_for_about_a_year_and_all_of_a_suden_it_will_not_take/changes" target="_blank">I have been uploading to photoshop.com for about a year and all of a suden it will not take my uploads, tried multiple pc platforms, networks and devices. the problem is in your end...but i cant get anyone on the phone to help!</a>.

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Jeffrey Tranberry (Chief Customer Advocate) December 27, 2011 17:53

This problem should be corrected now. Let us know if you're still having trouble.

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This problem should be corrected now. Let us know if you're still having trouble.

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Phil Masse December 27, 2011 18:15

Thanks for the prompt action

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- Jeffrey Tranberry (Chief Customer Advocate) December 27, 2011 18:22
  
  Sorry it went down. Figures it would have a hiccup over the holiday week.
  
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Thanks for the prompt action

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Charles Burometto December 27, 2011 18:58

Thanks for fixing this. I can now upload pictures.

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- Jeffrey Tranberry (Chief Customer Advocate) December 27, 2011 19:09
  
  Great. Thanks for confirming.
  
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Thanks for fixing this. I can now upload pictures.

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Ron Milts December 28, 2011 03:26

I have Premiere Elements 10. I have uploaded 5 videos to Photoshop. No problems. Now, it will not work and says, "Online Services encountered an error". I tried uploading a DVD. It worked. With every upgrade I buy I hate and love this program more. Ron Milts ronmilts@gmail.com

This reply was created from a merged topic originally titled
Will not upload to photoshop..

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- Jeffrey Tranberry (Chief Customer Advocate) December 28, 2011 03:26
  
  We were experiencing some problems earlier today. Are you still having trouble uploading to Photoshop.com?
  
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- Ron Milts December 28, 2011 15:29
  
  Just tried again this morning. It still does not work. However, I was able to save it to my hard drive and I am going to attempt to upload it from Photoshop. Ron
  
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- Ron Milts January 02, 2012 23:54
  
  Ok. It finally uploaded a video and is working on another. It appears the grinch is gone. Thanks. Ron
  
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I have Premiere Elements 10. I have uploaded 5 videos to Photoshop. No problems. Now, it will not work and says, "Online Services encountered an error". I tried uploading a DVD. It worked. With every upgrade I buy I hate and love this program more. Ron Milts <a href="mailto:ronmilts@gmail.com" rel="nofollow">ronmilts@gmail.com</a> This reply was created from a merged topic originally titled <a class='notranslate' href="/photoshop_family/topics/will_not_upload_to_photoshop/changes" target="_blank">Will not upload to photoshop.</a>.

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Richard Meyer December 28, 2011 03:46

I am having problems with not all images uploading. Most of them seem to come through, but a good amount are blank place holders. I deleted those, uploaded them again...same thing.

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I am having problems with not all images uploading. Most of them seem to come through, but a good amount are blank place holders. I deleted those, uploaded them again...same thing.

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Jeffrey Tranberry (Chief Customer Advocate) December 28, 2011 03:51

Sounds like there may still be some hiccups in the system. The team is trying to iron out some more wonkiness.

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Sounds like there may still be some hiccups in the system. The team is trying to iron out some more wonkiness.

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David Lester December 28, 2011 15:08

Trying to upload a photo (reduced in the camera to 45 KB) from my gallery upload icon. I select the image on my computer, tell it to proceed with downloading and get a "failed" notice, that suggests checking my internet connection. I've done this many times before this way, first time I've had problems. Reset the modem, restarted the computer, upload still fails. Any suggestions?

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Check internet connection??.

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Trying to upload a photo (reduced in the camera to 45 KB) from my gallery upload icon. I select the image on my computer, tell it to proceed with downloading and get a "failed" notice, that suggests checking my internet connection. I've done this many times before this way, first time I've had problems. Reset the modem, restarted the computer, upload still fails. Any suggestions? This reply was created from a merged topic originally titled <a class='notranslate' href="/photoshop_family/topics/check_internet_connection-9hkxg" target="_blank">Check internet connection??</a>.

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Lee Photographers December 28, 2011 17:23

Download now works for some images but not all in an upload. I have to delete the blank files and reload them 2 or 3 time to all photos loaded.

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Download now works for some images but not all in an upload. I have to delete the blank files and reload them 2 or 3 time to all photos loaded.

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Paul Cigan December 28, 2011 20:17

I'm having the same trouble as Ron Milts in the above post since yesterday morning. Same error message too. Still no luck uploading video from Premiere Elements 10 to Photoshop.com today. Very frustrating.

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I'm having the same trouble as Ron Milts in the above post since yesterday morning. Same error message too. Still no luck uploading video from Premiere Elements 10 to Photoshop.com today. Very frustrating.

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Bridgett Farrell December 30, 2011 22:51

I am trying to resize a photo to upload it onto an etsy account b/c it is too big. It is saved as JPEG but is too big (> 16 megapixels) to dowload for editing through my photoshop account and apparently too big for Elements as well. Please advise.

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I am trying to resize a photo to upload it onto an etsy account b/c it is too big. It is saved as JPEG but is too big (> 16 megapixels) to dowload for editing through my photoshop account and apparently too big for Elements as well. Please advise.

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Raven Amburgey January 02, 2012 03:27

It keeps telling me to install flash, but I have several times...why can't I upload?

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It keeps telling me to install flash, but I have several times...why can't I upload?

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Vaibhav Arora (Customer) January 03, 2012 06:34

Upload Video to Photoshop.com service from PRE should be corrected now.
Please let us know if you still face the issue.

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Upload Video to Photoshop.com service from PRE should be corrected now. Please let us know if you still face the issue.

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Zane Star February 07, 2012 02:28

I can't upload pic from my computer .

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I can't upload pic from my computer .

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YorkshireLass February 08, 2012 15:00

I can't upload into Photoshop or Photobucket, what's happened??

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I can't upload into Photoshop or Photobucket, what's happened??

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Fernando Garcia February 11, 2012 00:52

i cant upload pictures. whats wrong?

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i cant upload pictures. whats wrong?

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Paula Constant March 01, 2012 19:40

I get the failed message when i try to upload - and there isn't anything wrong with my connection.

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I get the failed message when i try to upload - and there isn't anything wrong with my connection.

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Angel Jepsen April 19, 2012 19:03

I have been trying to sync/upload 3,000 pictures since Sunday. My computer has been loading non stop very slowly, there are only around 760 pictures that have loaded. Is this normal? I have loaded pics to other storage sites and it never took this long. Also, I just looked in my photo gallery while on a different computer so I don't disrupt the upload process and I see that many of my albums that should have lots of pictures only have 1.

I can't figure out how to start a new message in this forum so I jumped on this issue because it seemed similar to my problems.

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I have been trying to sync/upload 3,000 pictures since Sunday. My computer has been loading non stop very slowly, there are only around 760 pictures that have loaded. Is this normal? I have loaded pics to other storage sites and it never took this long. Also, I just looked in my photo gallery while on a different computer so I don't disrupt the upload process and I see that many of my albums that should have lots of pictures only have 1. I can't figure out how to start a new message in this forum so I jumped on this issue because it seemed similar to my problems.

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Ioana Popa April 29, 2012 17:20

Hello! I have the same problem as Paula Costant, I get the failed message and I can not upload. New user,Ioana Popa

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Hello! I have the same problem as Paula Costant, I get the failed message and I can not upload. New user,Ioana Popa

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