I’m frustrated

Bridge CS6: Cannot open files. Tries to open with CS4 Photoshop!



The above is the error dialog I get. CS5 was previously installed. CS5 now uninstalled. CS4 was installed on this machine at some point in the past.

After installing CS6 I was able to open file(s) from Bridge. CS5 was still installed at that time.

Now if I try to open a PSD file, jpeg or .CR2 file in Bridge, where Bridge defaults to Photoshop for the file type, I get the error dialog.

I tried resetting file associations in Bridge to defaults. No change.

If I open a CR2 file with camera raw in Bridge, "open in camera raw", and then have bridge camera raw open the raw file in PS, the file open succeeds. In other words, it looks for the CS6 photoshop executable.
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  • Chris Cox (Sr. Computer Scientist) May 15, 2012 05:28
    Sounds like your registry is more than a little messed up.
    CS4 file associations weren't removed, and CS6 file associations aren't being used...
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  • Wow, on the job late I see. Thanks for your quick reply.

    I uninstalled, and cleaned all "droppings" from my user account folder(s) (aka Windows 7). There were various CS4 and CS5 droppings behind. Registry looked clean except for Bridge CS5 leaving a dropping behind.

    I re-installed and all seems fine. I just have to setup my workspace and such again.

    One thing of note. Checking, remove preferences, in the uninstall, did not seem to remove the bridge preferences. Then again, CS6 may have picked up on the CS5 bridge prefs droppings and copied them like an "upgrade".

    The culprit seems to have been something in CS4/CS5 droppings in the user account folders. Nothing of note (unexpected) happened to the registry during the uninstall/clean/reinstall process.
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  • I have exactly the same problem as Norman Black described. However, I lack the knowledge to umderstand what Norman did to "clean out all 'droppings' etc and examine the regsitry for cleanliness. Can someone tell me what to do?
    I have Win 7 64 bit Pro.
    Here is the sequence of things I did. Before installing CS6 I uninstalled CS4. That left CS 5 in place and I installed CS6. All worked fine after I set preferences in Win 7 so Photoshop was my preferred program to open Tif, psd etc., files. Later, due to slow performance, I uninstalled CS5. After uninstalling CS5 I get the same message shown in Norman's screen clip in his original post whenever I try to open any file that I had edited with either CS 5 or CS6. (I am able to open CR2 files with CS6 - that is, files that were brought into the computer via CS5 and 6).
    I'm frustrated.
    Jim Krysan
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  • What happened to me was I ran the photoshop cleanup tool in the hopes it would help a problem with opening help. When I cleaned CS4 and CS5 the tool trashed my installation with the above problem. What I did then was...

    I uninstalled CS6.
    Ran the cleanup tool for CS6, CS5, and CS4.
    Then installed CS6.
    All was fine then.

    Here is a link to the cleaner tool
    http://www.adobe.com/support/contact/...
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  • Thanks Norman for the prompt reply and the link to the cleaner tool. You have aimed me in the right direction. Now I just have to make sure I can successfully reinstall CS6 after uninstalling and cleaning up. I chose to download CS6 -rather than have them send me a disk. That seems to be a problem now because I am unable to find the so-called installer file(s) mentioned in the "Electronic purchase installation instructions". I am trying to work my way through the system to get an answer to that problem.
    Jim
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  • Up to this point, I havent had any other issues with my current install of CS6 so unistalling, cleaning, and reinstalling seeamed like a waste of time to fix one bitty thing.

    What I did was copy the folder for my installed version of Photoshop (CS6) and then renamed it to what the error said it was looking for, in my case CS5 photoshop.

    Basically tricking Photoshop to think that it indeed was opening the Photoshop.exe in the CS5 folder.

    This fix will cost you about 3 minutes and 500 megs (less if you get the opening to work from a folder with just the Photoshop.exe and deleting everything else in the folder) of space apposed to 25-40 of time from uninstalling and reinstalling.
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